Tutorial

Taking a manual meter reading from a Landis+Gyr E470 smart meter

  • 14 September 2021
  • 18 replies
  • 14662 views
Taking a manual meter reading from a Landis+Gyr E470 smart meter
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Updated on 15/02/22 by Jess_OVO

 

How to read the many versions of an L + G electricity smart meter!

 

Landis + Gyr don’t make things easy when it comes to working out whether your smart meter is SMETS1 or SMETS2. Thankfully our community volunteer has already written a great guide to help you work that one out:

 

 

Need to take a reading from one of these meters to submit on your online account or OVO app (download for Android or iOS)? - We’ve got you covered!

 

Have 2 square buttons, one directly above the other, like this?:

 

This one’s known as Type 5424

 

If you’ve got a single rate meter, you may notice that you’re reading is already showing on the default meter screen.

 

Need to see it back-lit? Just tap the ‘A’ button to scroll through the display options until you see ‘R01’ the reading will be shown in the bottom right of the LCD screen.

 

If you’ve got a dual rate version of this meter press and hold down the ‘B’ button for roughly 5 - 10 seconds  - then tap the ‘A’ button. This will toggle between the ‘R01’ reading and the ‘R02’ reading as demonstrated in this handy video:

 

 

If your square buttons are spaced out in diagonally opposite corners like this:

 

And this one’s type 5394

 

It may look slightly different but the process is the same:

 

 

 

Now for a bit more of a mystery and an appeal for some peer-peer knowledge sharing!

 

Got a SMETS 1 version of this meter with a black border around the screen, like this?:

 

Landis + Gyr E470 SMETS 1

 

We’d love to include this version in the guide but are struggling to work out the method for reading this one manually. Got this meter and managed to work it out? - Comment below and help others who might be at a loss!

 

Brownie points to whoever figures this one out first :thumbsup:

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 


18 replies

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Well, strangely enough… I think I might have the answer - or at least some clues!

YouTube turned out to be a treasure trove for me before and it came up with more gold this time. I’ve had to be careful because loads of the videos I came across are full of complaints and other stuff which wouldn’t work for this. But I eventually managed to find two that seem to be helpful in at least some way.

https://www.youtube.com/watch?v=7yvTznqGLXY

https://www.youtube.com/watch?v=HT0f5bagSco

It seems that the answer is to basically mash the A button a million times to get the R01 reading and probably do the same button mashing finger yoga as the S2 version to switch to the R02 reading.

From what I know about Aclara meters, both the S1 Aclara SGM1300 Series and S2 Aclara SGM1400 Series have very similar menu, navigation and UI/UX setups for the most part - with the biggest differences only really being the few things that are exclusively found on only one gen (like how only the S2 Aclara supports Privacy PIN capability).

Be careful though - apparently S1 L+G E470 meters are prone to crashing/freezing and rebooting unexpectedly when you attempt these processes. It shouldn’t interrupt your supply or cause metrology issues that impact the billing, but it’s worth noting either way. The most common symptom seems to be the display lighting up basically everything and being completely unresponsive to pressing any buttons. If this happens, you’ll need to leave the meter alone for a while (10 minutes should be enough) and try again after that. Pressing a button after this point should get you back on the road.

I’d probably blame it on terrible and unreliable firmware!

With that said though, it would be great if someone could test this out and confirm whether this works or not. Raichu is an S2 Aclara, so it’s impossible for me to get access to an S1 L+G.

Userlevel 7

Thanks for the research, @Blastoise186 - not sure we’ve fully got to the bottom of the mystery though.

 

Let’s see if we can get confirmation from someone with access to one of these meters before we hand out the brownie points (extra brownie points if you can post a video demo!) :wink:

Thank you for explaining how to read the Type 5394 meter.

Currently with Eon [after Igloo went under] who insist I have a night and day meter but were unable to advise me how to read the damn thing! Subsequently, I’ve had no electricity bills since December [because the Smart meter cannot communicate with Eon ???] and was getting rather frustrated by their lame correspondence.

Three customer services representatives have asked me to provide photo’s of the meter and each has failed spectacularly in providing any instruction on using it manually. In my home it’s the dumbest Smart meter we’ve ever had!

Anyway. Thank you again for your help,

 

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Hey, thanks for the compliment @elton , we’re glad the guide helped you out.

While you’re here, there’s another service we can offer if you’d like us to. It’s completely free of course. Several forum volunteers including myself are able to help diagnose meter issues and faults, even if you’re not with OVO. It’s not possible for us to do a full suite of diagnostics in the same way a support team can, but we can often identify the most likely issues for you and recommend options.

If you’d like us to do that, please let us know either in this thread, or by creating a new thread.

Thanks @Blastoise186 … the issue appears to be that the SIM card doesn’t work. Yet the Gas meter, all of 9” away, is okay!  

The fitting engineer tried quite a few SIM’s and meters when he was here … he got one to work and thought that was great … it was short lived.

I don’t mind providing the readings monthly. But thank you for your offer of assistence anyway,

 

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No worries. The offer will remain open anytime in case you ever want to stop by again.

If you get stuck with anything else, feel free to stop by.

hello, this is helpful as you’ve helped me identify my type 5394 meter but i cant seem to work out how to get the export reading as we’ve recently had solar panels fitted but i am struggling to get the reading to share and setup the SEG. Any guidance would be most appreciated

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Hi @cs3dswb ,

Sure thing. We’re still trying to figure that out ourselves! We’ll let you know if we do manage it.

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Yep @jaybell is trying to work this out for their Landid & Gyr E470 type 5533 meter over here. If anyone finds out this answer, please come back and share it here to help out other solar exporters please!

Hello again guys.

Grateful for your assistance but I’ve just been outy to the meter and cannot read the display for the day reading. If I press any button the ‘new’ display is backlit and easy to read … but the display normally is not backlit and I cannot read it.

Getting the Night reading is good but how the heck do I return to the day reading and have it backlit, or is there a way of switching the backlight on without losing the initial reading?

What a horrid meter.

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Yup, you can see why I’m not a fan of Landis+Gyr myself. I’m lucky in that I don’t have one myself, but that’s not much use for anyone else who does. And don’t get me started on the buttons… :(

I think you can repeat the process described in the OP but I’m clearly going to have to go away and dig even deeper. I’ll let you know what I find.

Thanks. I’ve tried repeating what the OP video says … pressing B to get the illuminated Reading 1 … but it didn’t work. Tried this morning and it did!!!

I suspect there was operator error last night. 😁

 

Thanks anyway.

 

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Trying to find more YT videos for this is kinda tricky because so many users don’t realise that there’s more than one model of smart meter, so tons of videos are just generic “how to do X thing with smart meter” titles. Quite annoying for me when I’m trying to find something for one specific model.

I’ve even seen a few videos that claim an L+G E470 is a “smart meter model number S M E T S 2” which really doesn’t help me out. This might take me a while, so I think I’ll introduce you to a friend of mine. Hiya @Lukepeniket_OVO ! :)

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I actually now have direct access to one of these meters, literally as I type this out. A charity I’m part of had one installed recently. Boy is it a horrible thing!

The buttons on it are so stiff, it really is like a 1970s TV remote control! XD

My Landis + Gyr E470 SMETS 1, seems to be giving 2 different readings.  The reading that is show on the front screen is different to the other reading that you use button A to scroll to.  How can this be?  Surely both figures should be the same! Does this mean the meter is faulty? Thanks for any help. 

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Hiya @Bobn !

Sorry for the wait. We can definitely try to figure this one out if you’d like us to. :)

I’m Blastoise186 by the way, one of the forum volunteers here. Good to meet you. Could you show us some photos of what you’re seeing, including a few that clearly show the display and we’ll see what we can figure out from there.

Thanks!

Hi Blastoise186,

                           Thank you for your assistance.  I have since found out that it’s the Rate 01 reading that I should use.  It’s because I’m on a single use rate.  The total accual import reading is for  a dual rate.  At least I know now which reading to submit.  I must have been paying too much for years.   Anyway thank you once again. I hope this is of use to other users.

Regards

Bob

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No worries.

In that case, if the system rejects your attempt to submit the correct reading, have a chat with the Support Team as they should be able to fix things up for you. If the correction results in the usage being less than previously calculated, a refund will be applied to your next bill automatically for all overpayments.

If you’re on a fixed rate deal, feel free to either keep such credit in your OVO account, or withdraw it back to the bank, whichever works best for you. :)

If you’re on variable rate, a large refund will likely swing your account into a credit. If that happens, you’ll be getting multiple bills that say something like “you’ve already paid this bill off, so you don’t owe us anything this time”. :D

In this situation, you can of course, still recall the spare credit and get a refund if you’d like one. But given that leaving the credit there could result in at least one bill being automatically instantly paid off, you might want to consider keeping it safe with OVO unless it’s over £1,000. You’re welcome to choose whichever option suits you, or even just take a partial refund and leave the rest with OVO.

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