Hi Forum,
We were on a vacation from Mar 29th - Apr 9th with only the fridge and boiler turned on. However our energy usage shown for days from 29th - Apr 1 is pretty high. For the remaining days i.e from Apr 2 - Apr 9 the per day usage reported is the same each day and as expected since we were out on vacation.
But why would the 29th - Apr 1 usage is not the same and very high compared to the rest of days we were out on vacation.
Best answer by Jeffus
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Hi
Welcome to the customer forum, i am just a customer like you.
No one on the forum can access your account.
Have a look at this page where you see actual meter reading.
This is what you are actually billed
https://account.ovoenergy.com/meter-readings/history/electricity
If you want to contact ovo about account specific issues
https://help.ovoenergy.com/#contact_us_container
Or a direct message rather than a general post on their twitter or Facebook feed
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Hi
Hi
Thanks for your response. However, I don't see any readings recorded from Mar 7 - Apr 2. Please note that I moved to this apartment on Mar 7th.
Thanks,
Krish
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Hi
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Was a request made to change the readings from monthly to daily or hourly ?
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Hi
Thanks for your response. However, I don't see any readings recorded from Mar 7 - Apr 2. Please note that I moved to this apartment on Mar 7th.
OK as you only moved in on the 7th March it can take up to 6 weeks for the smart meter readings to completely settle down.
During this period in particular unfortunately the Usage page and the Reading page can show the data on different days.
You are definitely only charged what you see on the Reading page, never what you see on the usage page.
The data on the usage page on those days with missing smart reading data on the reading page are just estimates as OVO had no readings on those days so is simply estimating the split of data over those days. In your case the estimated split wasn't easy due to holidays.
However just to reiterate that doesn't matter.
It can be confusing as you can't quickly see what are estimated data on the usage page.
The good news is you are now seeing daily smart readings on the readings page.
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You may never see those missing smart meter readings filled in on the readings page. The 6 weeks is the time it can take for that first good reading to appear and the subsequent readings to settle down. Yours did this on the 2nd April.
If you moved in on 7th March, i am guessing your first bill was something like 7th March to 6th April.
So you have a good smart meter readings on the day you moved in and on 2nd April, and then every day.
So the bill will be fine.
The 2nd April reading correctly covers the missing readings on 8th March to 1st April automatically.
The bill will be accurate. You won't get a refund as you haven't paid too much.
The usage page may never update, but you are not billed using that data.
Yours is actually one of the better examples as your readings settled down before the first bill finished.
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You should get a better idea in the next bill or looking at the usage page but only from 3rd April onwards.
The Day usage tab is useful as it will show to the nearest 30min when you are using electricity. You should be able to see any spikes or any large continuous electricity usage for things like fridge freezers or anything left on by mistake etc.
Feel free to post any queries in the future.
https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh&fuel=electricity
If you have any concerns about the meter itself you can run a creep test yourself
Hope all goes well in your new property.
Hi all
New forum member 1st time poster. So apologies if this is a post that has been previously addressed.
We have noticed that we are having one hour spikes in electricity usage showing up on our data from the smart meter. Usually one appears around 01:00 to 02:00 and a second one around 06:00 to 07:00 (approximate times). Occasionally we get one around 17:30 as well. I work shifts so have been up and about ensuring that all electrical appliances are off. Fridge and Freezer not running as well as heating, lap tops etc. We have even tried to switch off the random items such as the Sky box in case of a it being a random download etc (don’t think they would consume a kilowatt in an hour in any case?).
Immersion heater is also definitely off overnight. No house alarm, external sensor lights are energy saving bulbs on a PIR and usually rarely activated.
We have solar panels fitted with an independent energy meter that confirms this load alongside the OVO app.
Currently we are seeing usage of around 2kw before the main part of the day has even began.
I have looked around for answers - one
possible explanation is that this is the standing charge being added?
Would just like to get some clarification and or to see if other users have noticed this phenomenon?
Oh btw it’s the KWH usage, I’ve attached an image from our solar usage app that mirrors the OVO data. At the time of the reading I was home from work and checked all appliances were off.
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Can I ask where this consumption data comes from
Many of the ancillary measurement systems (including solar) are not completely accurate and so the answer may depend on that.
Do you have a smart meter?
Good morning
Thanks for your reply ⬆️
Came home from work this morning and checked both OVO and solar apps to find that we were apparently using 1kw again. Checked all over and no apparent appliances which would use that level of electricity on.
Decision was to throw hands up in the air and put the kettle on and damn the meters. Took off work boots and walked to the sink to fill up the kettle, noticed that the normally cold floor tiles seemed warm underfoot…. Yes, we have electric under floor heating fitted, eureka moment.
Checked the digital switch for the heating mounted in the utility closet which was supposed to be, off. Blank screen found -indicating it was off or so I thought. Switched it on to see a ‘flame’ signal and a temp indicating it was drawing power and reading a temp of 19 degrees. I dug out the manuals for the system to discover that even when it’s in the ‘off position’ there is an automatic min temp setting option which in this case was set to 20 degrees by the installers. That’s now reset to a more conservative 12 degrees.
It may seem trivial but 2kw a night soon adds up and, for no real benefit in this situation.
The moral of this story is trust the meters and keep searching room by room - it’s there to find even by accident as it turned out!
Case closed I’m relieved to say.
Thanks for reading.
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Good that you found out
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