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Smart meters and OVO App.

  • December 1, 2025
  • 1 reply
  • 36 views
M
New Member*

Smart Meters.

I am ok with believing that the actual smart meters cannot be affected remotely, however, the OVO App is a different ball game. Earlier this year I noticed a daily spike in the gas reading on the App when no gas was being used. We also know that the App can be accessed and things changed because ALL historical billing carries the current date and not the date it was issued. Should we be noting the meter readings daily and those on the App? Would you notice a 50p or even a £1 extra usage? Not saying that’s happening/happened to OVO customers but the figures across the board could be scary at £1.9M or £3.8M a pop.

M

1 reply

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • December 1, 2025

Hi ​@mr L and welcome to the OVO Forum.

 

Are you referring to the ‘Usage’ pages of your app / online account? If so, to confirm, they don’t have any bearing on your billing whatsoever. They are a visual guide only.

 

To check your exact billing and charges, you need to look at the statements themselves. Here’s a guide which shows how to do this:

 

 

Just to let you know, I’ve moved your post out of the ‘Ideas’ section of the Forum, and into the ‘Smart meters’ area.

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