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Smart meter installation Earth wire problem - Will my installation go ahead?

  • June 24, 2025
  • 4 replies
  • 148 views

I am trying to get a smart meter installed but was told when they attended that there was a problem with the earth wire so couldn't install it. 

I rent so reported what was said to my landlord & they sent an electrician but I was told that uk power network would contact me but I never heard from them. 

I really have no idea and don't want to book another insulation just for the same thing to happen again. 

Anyone able to tell me what the problem it please. 

.

Best answer by Lukepeniket_OVO

Updated on 04/07/25 by Abby_OVO

 

Hello!! 

I can see this appointment is booked in for today? a B07 issue was raised over a year ago so I assume UKPN have been out to fix the issue? although I cant see a decent photo from the previous job.

Looking at it I don’t see a reason why the job cant go ahead…

 

morning!! 

Yes it looks like a nice new L&G 5T was fitted =]

 

4 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • June 24, 2025

Hi ​@Webby77 ,

This sounds like a good one for ​@Lukepeniket_OVO as it’s engineer stuff. I’ll ask him to swing by so he can take a look at this.

Please bear with us - Luke may need a couple of days before he can stop by.


Updated on 04/07/25 by Abby_OVO

 

Hello!! 

I can see this appointment is booked in for today? a B07 issue was raised over a year ago so I assume UKPN have been out to fix the issue? although I cant see a decent photo from the previous job.

Looking at it I don’t see a reason why the job cant go ahead…

 

morning!! 

Yes it looks like a nice new L&G 5T was fitted =]

 


Chris_OVO
Community Manager
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  • Community Manager
  • June 30, 2025

Morning ​@Webby77

 

Did you manage to get the work carried out in the appointment ​@Lukepeniket_OVO has mentioned above? 

 

Please keep us updated and if you’ve got any further questions.


morning!! 

Yes it looks like a nice new L&G 5T was fitted =]