smart meter

Hi ​@brycar ,

Please show us photos of what you’re seeing.

Thanks

Hey ​@brycar,

Welcome to the community!

Could you please provide more details about your situation so we can better assist you? Where are you seeing this message—on the app or on the meter itself? What steps have you taken to resolve the issue so far? If possible, could you share any photos of your setup that might help us? Do you still have access to power?

The more information you provide, the better our advice will be. Thank you.

Could it be that IHD (In-Home Display) isn’t connected to smart meter? So, IHD has no data to display.

Hey ​@brycar 

I’m glad to see some of our community members and Chris_OVO have already stopped by here with some helpful questions and advice to try and figure this one out.

It would be really helpful if you could share a photo of what you’re seeing exactly so we can make sure we’re suggesting the correct steps if a fix is required.

Costeek raised a good point about the IHD that I was questioning myself having read you’d mentioned the meter was already in the cupboard before the smart meter, which makes me wonder if the smart meter you mention is the In-Home Display (IHD).

If you could answer the questions asked by Chris_OVO and a photo, that’d be really helpful.🙂