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awills61
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May 20, 2025

RTS Meter replaced successfully with new smart meter!

  • May 20, 2025
  • 59 replies
  • 1673 views

Had an appointment today to have my new meter fitted. I chose a single rate meter and th standard variable rate due to my set up.

My old meter set up was this

 

When the engineer arrived I asked hime what he was installing and he started talking about two rate and time switching. I said that that was not what I asked for so he got in touch with OVO and they said that off peak had to go to off peak on the new meter and peak to peak. Again I said that I dod not want that so he got in touch with a colleague from SMS who I talked to on the phone and we agreed that I could have what I wanted and the new meter was installed see below.

 

 

I’m not sure what tariff I am on yet or how to read the meter. I do have an issue with my water but I think that is the time switch the electric put in not anything to do with the meter.

 

So I think it was successful. Thanks to Malek from SMS who managed to get it done.

 

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    awills61Author
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    May 23, 2025

    Billing seems to have been sorted as well

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      May 23, 2025

      Hey ​@awills61 

       

      That’s great! Thanks for popping those updates on the thread, I’m really glad to see the meter is continuing to settle in.

       

      It’s nice to see the positive updates continuing.😊

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      awills61Author
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      May 24, 2025

      Billing seems to have been sorted as well

      False alarm. Whilst readings are coming through the billing details relating to the old tariff are changing on a daily basis. I assume this will all settle down eventually.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        May 24, 2025

        It’s more likely just the usual six week stuff going on - especially because migrations of this type likely require more manual effort to update records than a simple “regular” meter swap.

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          awills61Author
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          June 4, 2025

          Update after two weeks with new meter.

           

          Everything seems to be working OK. Meter readings are being sent automatically, I now have access to the app and I can see half hourly data in the Bright app.

          The only thing I currently have an issue with is usage both on the web and in the app - I’m seeing no data.

          The web portal shows

          and the app shows 

           

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            June 4, 2025

            Nice one! It’s probably a case that OVO hasn’t yet got that part of it fully figured out, but I suspect they will eventually.

            The main thing is that the meter readings are coming through though so that’s a good sign!

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              Firedog
              Super User
              FiredogSuper User
              Super User
              June 4, 2025

               I can see half hourly data in the Bright app ...
              The only thing I currently have an issue with is usage both on the web and in the app - I’m seeing no data.
               

              Your meter records half-hourly data (and stores the figures for 400 days!) regardless of what the supplier (OVO) wants or orders. That’s why Bright is able to get the data even though OVO has nothing yet. 

              In your online account’s Profile page, you should see an option to Set how often meter readings send. You’ll want to select the first ‘Every half hour’ button to get the same data that Bright are retrieving (probably a few hours later, though). The second half-hourly option is a different matter altogether; I’d suggest selecting it, but read here first: There’s an industry wide change coming to meter reading consent | The OVO Forum. It may help to repost this:
               

              There are three choices for a ‘reading’ schedule: half-hourly, daily or monthly. This is what I think they involve:
               

              Selected
              schedule                		 What it prescribes
              for usage data              		 What it prescribes
              for meter readings
              Half-hourly 48 quantities each day 1 reading each day
              Daily None 1 reading each day
              Monthly None 1 reading each month

               

              The first is the most useful for everyone concerned. The second makes live billing really helpful, with a new accurate balance each day so there’s no doubt how the account is doing. You only have to subtract yesterday’s reading from today’s to get the daily usage, which will be very close to the sum of the 48 Hh figures. The third is the minimum required for a monthly billing schedule, which is the only one available to OVO customers.

              Ofgem have laid down the law about this, so that Hh data is the default for new customers/meters. 

               

               

               

              Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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                awills61Author
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                June 4, 2025

                ​@Firedog Both Billing and Settlement are set to every half hour.

                 

                My meter readings only show one a day though.

                 

                 

                  Firedog
                  Super User
                  FiredogSuper User
                  Super User
                  June 4, 2025

                  That’s just as it should be. The reading is a snapshot taken of the meter register on the stroke of midnight each day.

                  Usage data - the half-hourly figures you can see on Bright - are retrieved quite separately from the readings. They will start coming through eventually; it’s still early days in the life of a new smart meter. Because your readings are being retrieved in a timely manner, your billing should soon fall into line as well. Only if everything isn’t as it should be when the six weeks from installation are up should you think about contacting Support to find out what’s wrong. 

                  Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
                    Abby_OVO
                    Community Manager
                    Abby_OVO
                    Community Manager
                    June 5, 2025

                    Hey ​@awills61 

                     

                    Glad to see things are still going well!

                     

                    As some of the volunteers have mentioned, it may still take a little time to see some of that data fill out entirely.

                     

                    That’s just as it should be. The reading is a snapshot taken of the meter register on the stroke of midnight each day.

                    Usage data - the half-hourly figures you can see on Bright - are retrieved quite separately from the readings. They will start coming through eventually; it’s still early days in the life of a new smart meter. Because your readings are being retrieved in a timely manner, your billing should soon fall into line as well. Only if everything isn’t as it should be when the six weeks from installation are up should you think about contacting Support to find out what’s wrong. 

                     

                    As Firedog mentions, if you’re having issues seeing data after 6 weeks after the installation, definitely reach out to the Support Team who’ll be able to look into any issues, but the data should start to settle in soon. I’ve linked below to a similar topic which may be helpful:

                     

                     

                    Thanks for keeping us updated!😊 

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