Hi @teledemon ,
Just a heads up, I’m a forum volunteer so I can’t speak on OVO’s behalf.
Based on what you’ve said… It sounds like you might be eligible to swap out THTC for something less complicated. Try Live Chat via https://ovoenergy.com/help for this and someone might be able to assist. As for that 1 unit? Could be anything really.
If you get stuck, let us know here on the Forum.
Updated on 14/06/24 by Shads_OVO
Update on RTS shutdown:
As part of the RTS Project development, we are really happy to share with you our progress:
As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period” will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.
The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.
After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange.
We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024.
We will continue to update you on our progress.
So...quick update...had an online chat with nice lady called Stacey who informs me that OVO will let us know when they are going to swap out the meters sometime early next year.
No word on the electric car thing, but I think there’s a tarrif we can access once we have a new meter. Don’t think we’ll miss whatever’s using the one unit!
And while we were on the chat, we managed to reduce our direct debit (whereas online it only allows it to be increased!) and a refund on some of the credit we’ve built up...Stacey, you’re a Star! Have the rest of the day off.
OVO’s Charge Anytime Add-On is that “tariff”, albeit one that you can attach to ANY of OVO’s Pay Monthly tariffs. It’d give you 10p/kWh for all EV Charging that runs via Charge Anytime without affecting your regular tariff rates.
