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Hi, I’ve been off supply again all day, (all night earlier in the week) an SMSL engineer was due before 6. OVO told me I could reach them till 8, I can’t, online chat said they would call me at 6, another lie. Does anyone have a number for SMSL? I can’t go another night without power. 

Hey ​@Kerri-ann 

I’m so sorry to hear this. It sounds like a very stressful situation to be in. 

Is this sorted now? Are you pay as you go or pay monthly? 
 

If your smart meter has no electricity or gas supply
 

If you have no electricity, check the following on your meter:

  • Your isolation switch is in the ‘on’ position.

  • Your meter ‘wakes up’ when you press B. If not, there may be no incoming supply due to a power cut.

  • All fuses are in the ‘on’ position. If not, it indicates an appliance on this circuit has tripped it.

If all of the above looks ok yet your whole home is still without power, call us and we’ll look into it.

 


If the loss of power isn’t down to a power cut or issue with your fuse box, there’s a chance that it might be an issue with your meter for which we’d have to arrange an emergency meter replacement. If 

 

Our Support team’s web messaging and WhatsApp opening hours are:

  • 8am - 6pm Monday to Friday 

  • 9am - 2pm on Saturdays

You can see all open contact channels via our Help Centre. 

 

If you need to contact the team on a Sunday, our Social team is able to support you. Send us a message on Facebook or Twitter from 9am - 5pm. This team is also able to schedule an emergency meter appointment if needed. More info on what to do in an emergency here. 

 


If you’re off supply on the weekend you can still contact our social media team on Facebook or Twitter, they can still arrange an emergency appointment if needed, even on the weekend. 

 

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