Awakened this morning to find that the IHD showed a large energy cost despite no appliances on overnight
which incidentally doesn’t match my energy use
Tried switching the IHD on/ off several occasions yet will not match the Smart meter energy cost display
Also despite not setting a budget and cancelling it the display still continues to show a budget set
I’m assuming the IHD has developed a fault as can’t find any way to reset it so it matches up with the Smart Meter
Best answer by Firedog
Updated on 06/05/25 by Abby_OVO
Tried switching the IHD on/ off several occasions yet will not match the Smart meter energy cost display
You’re comparing apples to goats. The IHD will be showing one of Used so far today/this week/this month. Use the calendar icon to move between them. This week starts (I think) on Monday. This month is this calendar month, so usage is calculated from 1 November.
The meter shows the balance owed since the beginning of the billing period, which may or may not coincide with the calendar month. Only if your billing period is the calendar month will the Used so far this month figure on the IHD match the Meter balance figure.
If you haven’t set a budget, the display should revert to its built-in default one. It might be an idea to set your own so the warnings you may see make sense.
The costs displayed are for guidance only. They are not used for billing.
If you’ve got a different model of In-Home Display, the following topics may be helpful:
Updated on 06/05/25 by Abby_OVO
Tried switching the IHD on/ off several occasions yet will not match the Smart meter energy cost display
You’re comparing apples to goats. The IHD will be showing one of Used so far today/this week/this month. Use the calendar icon to move between them. This week starts (I think) on Monday. This month is this calendar month, so usage is calculated from 1 November.
The meter shows the balance owed since the beginning of the billing period, which may or may not coincide with the calendar month. Only if your billing period is the calendar month will the Used so far this month figure on the IHD match the Meter balance figure.
If you haven’t set a budget, the display should revert to its built-in default one. It might be an idea to set your own so the warnings you may see make sense.
The costs displayed are for guidance only. They are not used for billing.
If you’ve got a different model of In-Home Display, the following topics may be helpful:
Hey
I see
Hi - hopefully someone can put my mind at rest here.
We had a new electric meter installed last Friday (very heavy handedly by Engage turning up with a court order to do this, despite having complied with every request from them).
When they had finished, I was shown our new display - not how to use it or anything useful like that - just that it was there. Now, three days later, the display still doesn’t show our gas meter, and this morning was requesting that we add emergency credit. It also has a category saying money owed (c. £29) which is completely baffling as we are PAYG and topped our electric meter up with £140 and the gas with £40 on the day before the new meter was installed.
Has anyone had anything similar happen? Tried to use the OVO chat function, but the bot ended the conversation!
Hey
If you’ve just had a new meter installed, thanks for your patience as it can take up to six weeks for everything to settle and for all your data to be accessible. If you topped up your old meter before it was exchanged, don’t worry! We can help get that credit refunded and transferred to your new meter by speaking with our Support Team. I’ve included some helpful articles below that you might find useful:
You can find all the ways to contact our Support Team in the article below:
I hope this helps.
So a few weeks have passed since the electricity meter was installed. The gas meter now shows on our inhouse display, but with no data. For the electricity, we have had to click on emergency credit three times as the £120 we added the day before we had the meter changes is still not showing up. I have written to OVO to ask for the money to be transferred to the new meter, but no reply. When it was Boost, we didn’t have any issues, and since switching to OVO, it’s been nothing by aggressive letters from Engage and now this whole fiasco getting our credit recognised. Not impressed
Hi
Moving that credit is something that will need to be completed by the Support Team as we don’t have access to accounts here at the Forum.
It’s not an automatic process and would have to be manually completed. If you’ve not yet heard back from the team, I’d recommend getting in touch via live chat so the team can get that resolved.
Regarding a lack of data on the IHD, it can take up to 6 weeks for all of the data to settle from the meters and start coming though consistently. If you’re still having communication issues after 6 weeks, do check that you’ve got the meter reading schedule set to at least daily, if not half hourly as this will help provide that data you’re looking for. If they’re set correctly, and still causing trouble after the 6 weeks, do reach back out the Support Team.
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