We have unresolved smart meter issues (another story). Recently we have been reporting gas and electricity meter readings to OVO by telephone. Today (1st September) I checked the electricity meter (an EDMI ES-10A) to find that the reading was unchanged from the one I reported on the 31st July and instead of “IMPRT” above the number on the meter screen there was just a capital A.
I don’t know what is going on, could someone please enlighten me?
Best answer by Blastoise186
Updated on 28/03/25 by Ben_OVO
Most existing first generation (Smets1) smart meters have been remotely upgraded through a process called Enrolment and Adoption. If this isn’t the case, or if your smart meter is faulty, then our Support Team can look into what we can do for you.
S1 EDMI Meters won’t be upgraded, so you’re eligible to immediately book an upgrade to swap it out for S2. Try https://ovoenergy.com to use Live Chat for this.
Hey
Sorry to hear of the meter issues you’re having,
Blastoise has given some super helpful advice here, I just wanted to clarify the following…
If your meter screen is frozen, the supplier is liable to replace that faulty meter. They would need to re-bill for the period that the meter wasn’t clocking any consumption, but this should be based off estimates from your previous and subsequent usage.
Thank you for your reply, I am with EDF, made them aware more than 2 months ago, apparently they just decided to send an engineer to replace the meter.
I meet the same problem that the Ovo electric meter is frozen and just show R. The reading hasn’t charged for few months. I call Ovo but they can’t solve this problem and I cannot top up my account now. Have you solved this problem? If you have could you tell me how to solve this? Thank you very much!
+1Hi
You’ll definitely need to get that replaced. Try Live Chat - it’s faster!
+1In that case, your next stop is https://ovoenergy.com/feedback .
Please review all the options on that page before choosing one - but you can’t go direct to the Ombudsman unless you’ve done all the steps prior first.
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