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ChrisG
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September 1, 2023
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My electricity meter reading has not changed from a month ago?

  • September 1, 2023
  • 31 replies
  • 10870 views

We have unresolved smart meter issues (another story).  Recently we have been reporting gas and electricity meter readings to OVO by telephone.  Today (1st September) I checked the electricity meter (an EDMI ES-10A) to find that the reading was unchanged from the one I reported on the 31st July  and instead of “IMPRT” above the number on the meter screen there was just a capital A.   

I don’t know what is going on, could someone please enlighten me?

 

Best answer by Blastoise186

Updated on 14/05/26 by Chris_OVO

 

S1 EDMI Meters won’t be upgraded, so you’re eligible to immediately book an upgrade to swap it out for S2. Try https://ovoenergy.com to use Live Chat for this.

 

Most existing first generation (Smets1) smart meters have been remotely upgraded through a process called Enrolment and Adoption. If this isn’t the case, or if your smart meter is faulty, then our Support Team can look into what we can do for you.

31 replies

Blastoise186
Super User
Blastoise186Super User
Super User
September 1, 2023

Hi @ChrisG ,

Could you take some snaps and post them for us? Makes it easier to see what you’re seeing. :)

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    ChrisGAuthor
    Rank 2
    September 1, 2023

    Not a great picture but the best I can do.  The meter reading is 20889, the same as last time I looked a month ago.  Above and to the left is a capital “A” instead of IMPRT which I think it should read.  What does “A” signify?

    Thanks.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 1, 2023

    Hmmm…

    Does it respond at all if you press any buttons? If not, I’d say it’s a dead/bricked unit that’ll need to be replaced.

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    ChrisGAuthor
    Rank 2
    September 1, 2023

    It’s not completely dead.  Left alone the display cycles through 3 screens: (1) the meter reading that used to be titled IMPRT. (2) another reading that used to be titled EXPRT (always zero as we don’t have solar panels) and (3) a cash value. I cant remember what that was called before, “paid” or “bill” or something like that.  Now all three readings are just titled “A”.

    There are two buttons on the lower right of the meter.  Using the right one (labelled ok) makes the display cycle through “MESSAGE” → “BILLING” → “SECURITY” → “INFO”. I don’t understand the significance of these.  

    I really want to know what “A” signifies.  

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 1, 2023

    I’m afraid I can’t tell you what the A means unfortunately. So far, I’ve not been able to locate a manual for that model.

    It sounds like there could be a fault. Try https://smart-meter-help.ovoenergy.com .

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      ChrisGAuthor
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      September 1, 2023

      :(

      Thanks anyway Blastoise.  

      Firedog
      Super User
      FiredogSuper User
      Super User
      September 1, 2023

      IUsing the right one (labelled ok) makes the display cycle through “MESSAGE” → “BILLING” → “SECURITY” → “INFO”. I don’t understand the significance of these.  

      I really want to know what “A” signifies.  

       

      The manual explains what the menu items mean. It’s available here: EDMI_ES10A_Smart_Meter_Manual.pdf (smartme.co.uk) 

      I couldn’t find anything in it about your mysterious ‘A’, though.

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        September 2, 2023

        Not that it helps necessarily but having enhanced the image, I think the top left indicator might be an ‘R’ rather than an ‘A’ 

        That could mean that the display is somehow stuck in a particular menu screen. 
        It’s definitely showing a reading of some sort as the kWh graphic is showing

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          BPLightlog
          Super User
          BPLightlogSuper User
          Super User
          September 2, 2023

          Just looking further at the manual for the meter, the push buttons are not just ‘push’ .. they also navigate through a menu structure. 

           

          Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
            Abby_OVO
            Community Manager
            Abby_OVO
            Community Manager
            September 13, 2023

            Hey @ChrisG 

             

            Did you manage to get to the bottom of this issue? And is the meter reading still the same?

             

            If it’s still stuck on the same reading, it’ll be worth taking Blastoise186’s advice and having the team check if there are any issues with the meter and what they can do, check that out here: https://smart-meter-help.ovoenergy.com/

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