Got up this morning to find my smart meter gas reading was not showing. Heating been on all day but total on IHD is zero. Checked readings on my account but also no readings. Electricity is fine. Will this fix itself or do I have to contact Ovo?
Solved
IHD showing £0 for gas?
Best answer by Jeffus
Updated on 04/04/25 by Ben_OVO
If your IHD isn’t showing usage for electricity or gas, or both, the first steps is to check your online account or app to see if the readings are being sent to us by your smart meter. If so, the reads will be displayed as ‘smart meter readings’. If all the readings show as estimated, then your meters may not be working, and you’ll need to send a smart meter health check to our Support Team (see below).
If you can see the meter(s) are sending reads, then the issue may be with the IHD itself. In this scenario, contact our Support Team who’ll be able to try and fix the IHD remotely, and send you a new IHD if this isn’t possible. You can find some IHD troubleshooting steps on our website here.
Hi
As it looks like gas readings may be getting to your IHD
Try asking ovo to issue the SMETS command Update Tariff Configuration.
This should force a refresh of the tariff data on the smart meter and IHD.
Just remember the gas readings on your IHD get update every 30min at best unlike electricity which is circa 10 seconds. You may already know that of course.
You could look at this page to check if ovo are getting 30min data
https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh
There is a user guide for your device in case it is useful
https://www.ovobyus.com/m/2aa24b603326973d/original/1588ovo-ihdguide2020-11-11digital.pdf
Abby_OVO wrote:
Hey
Glad to hear the IHD has sorted itself out now.
If there’s anything we can ever do in the future, always feel free to reach out on the Forum.🙂
Once again the IHD is not showing costs for gas. It appears to be sending readings to Ovo though. Second time in a month. It was acting a bit off just before the costs disappeared. Came down one morning and it said I had used over £6 of gas though the heating was off. That righted it self later that day but then vanished a couple of days later. Been off now for about 5-6 days.
Hey
Sorry to hear the In-Home Display (IHD) has stopped working again.
I think it might be worth contacting the Support Team about this as there may be some things they can run remotely to help, or to check if it’s maybe faulty.
There’s a couple of similar topics below that may also be helpful:
There’s also a really helpful IHD troubleshooting guide on the webpage that could be of use.
Keep us updated with how you get on.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.