Got up this morning to find my smart meter gas reading was not showing. Heating been on all day but total on IHD is zero. Checked readings on my account but also no readings. Electricity is fine. Will this fix itself or do I have to contact Ovo?
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Hey
Glad to hear the IHD has sorted itself out now.
If there’s anything we can ever do in the future, always feel free to reach out on the Forum.
Once again the IHD is not showing costs for gas. It appears to be sending readings to Ovo though. Second time in a month. It was acting a bit off just before the costs disappeared. Came down one morning and it said I had used over £6 of gas though the heating was off. That righted it self later that day but then vanished a couple of days later. Been off now for about 5-6 days.
Hey
Sorry to hear the In-Home Display (IHD) has stopped working again.
I think it might be worth contacting the Support Team about this as there may be some things they can run remotely to help, or to check if it’s maybe faulty.
There’s a couple of similar topics below that may also be helpful:
There’s also a really helpful IHD troubleshooting guide on the webpage that could be of use.
Keep us updated with how you get on.
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