Thinking of joining OVO. Will if requested will they supply a IHD with my account?
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I've just moved into a property supplied by OVO but there's no IHD, can I get a new one?
Best answer by Blastoise186
Updated on 11/03/25 by Abby_OVO
Howdy
If you already have a working IHD, you should continue to use that one.
If you have NEVER had one, OVO can attempt to get you one after you’ve signed up. If you’ve got SMETS2 Meters, that won’t be too hard for them to do. However, if you have SMETS1 you could be waiting a while - those IHDs are literally gold dust.
There’s another way to get one though.
If you’re with OVO, then you can ask for a replacement IHD to be sent out free of charge by having a chat with the Support Team. There’s no charge for this as OVO’s policy is that your first IHD is always free and every member is entitled to one. Once the request is in, OVO will aim to send you a new IHD out in the post as soon as possible, depending on stock levels. If you’re with another supplier, please reach out to them directly as they might be able to help you out.
For more on this, check out this helpful topic from Blastoise186 himself.
+1- Plan Zero Hero
- 7867 replies
- Answer
Updated on 11/03/25 by Abby_OVO
Howdy
If you already have a working IHD, you should continue to use that one.
If you have NEVER had one, OVO can attempt to get you one after you’ve signed up. If you’ve got SMETS2 Meters, that won’t be too hard for them to do. However, if you have SMETS1 you could be waiting a while - those IHDs are literally gold dust.
There’s another way to get one though.
If you’re with OVO, then you can ask for a replacement IHD to be sent out free of charge by having a chat with the Support Team. There’s no charge for this as OVO’s policy is that your first IHD is always free and every member is entitled to one. Once the request is in, OVO will aim to send you a new IHD out in the post as soon as possible, depending on stock levels. If you’re with another supplier, please reach out to them directly as they might be able to help you out.
For more on this, check out this helpful topic from Blastoise186 himself.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
Thanks Blastoise186
Just moved into a new build but no IHD left here. Property automatically assigned to BG but they say it should have been left and are no longer interested. So not impressed and considering OVO as we have NEVER had an IHD here.
+1- Plan Zero Hero
- 7867 replies
Yeah, that happens way too often I’m afraid. Folks just have a habit of running off with IHDs even though they ONLY work at the address they were originally installed at. It’s strongly recommended to leave it behind in a place where the new occupier will easily find it.
A tip to anyone reading this, could be to leave it in the kitchen on the worktop with a note saying how to use it for example, or just anywhere that’s super easy to find really. That way, it’s completely frictionless for the next occupier as they’ll spot the IHD as soon as they walk into that room.
You are entitled to one for free if you’ve never had one - such as if the previous occupier ran off with it. It just seems wrong that BG are trying to fob you off.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
+5- Plan Zero Hero
- 2733 replies
Depending on your meter and why the IHD isn’t there, you might be able to request one from customer support.
There are alternatives also, either third party sourced data feeds or purchased items.
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
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Hey
Glad to see one of our volunteers already stopped by with some great advice.
It’s quite common when others move out that they take the IHD with them, but sadly those won’t work elsewhere and should have been left with the smart meters they’re connected to. If you’ve just moved into a property and there weren’t any when you moved in, the Support Team will be able to help here.
+1- Plan Zero Hero
- 7867 replies
Howdy
If you’ve never had an IHD at the current property, you should qualify for a free one. Have a word with OVO Support and they’ll try and pop one in the post for you.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
Hey
Welcome to the Forum.
I’m glad to see one of our volunteers, Blastoise186, has already stopped by with some really helpful advice on this.
If you’re with OVO, then you can ask for a replacement IHD to be sent out free of charge by having a chat with the Support Team. There’s no charge for this as OVO’s policy is that your first IHD is always free and every member is entitled to one. Once the request is in, OVO will aim to send you a new IHD out in the post as soon as possible, depending on stock levels. If you’re with another supplier, please reach out to them directly as they might be able to help you out.
For more on this, check out this helpful topic from Blastoise186 himself.
Let us know how you get on.
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