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Cornell
Rank 1
Mar 15, 2024 11:20 AM UTC
Solved

How to stop communications about getting a smart meter? I don't want one!

Contacted OVO do NOT call me, text or send letters about installing a Smart meter several times.

Asked for this information to be on data base NEVER to contact me again regarding this as i will NOT be having one installed until it is a LEGAL requirement.

Even after all this they still bully and harass me by telephone, texting and making appoinments i do NOT want.

HOW DO I STOP THIS?

Emmanuelle_OVO
Emmanuelle_OVOBest Answer
Retired Moderator
Mar 15, 2024 3:26 PM UTC

Updated on 16/10/26 by Ben_OVO

 

We’d highly recommend having smart meters installed, as they’re a really important factor in making the grid greener. The appointment is free, and will mean you won’t have to give reads anymore. You’ll be billed to your exact usage, and your app / online account will show a detailed breakdown of your usage:

 

 

If you’d like to stop the calls and emails about smart meters, you can ask our Support Team to put a stop to this for you. To confirm, we’re regulated to send one yearly communication promoting smart meters, so you’ll still receive this one.

 

The only other thing is there’s a chance you’re being contacted because your current meter is out of certification, and will then have to be replaced. It’ll be replaced with a smart meter, as this is the only type of meter manufactured now.

 

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3 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Mar 15, 2024 11:34 AM UTC

Hi @Cornell ,

I don’t work for OVO.

Before I can answer this one, I could do with seeing photos of your existing meter(s) first please. This may help me identify why you’re getting contacted and what your options are. However, I do want to manage your expectations by warning you upfront, that the answer I give may or may not be the one you want to hear depending on what I see in the photos.

Thanks

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Blastoise186
Super User
Blastoise186Super User
Super User
Mar 15, 2024 2:14 PM UTC

As there has been no response so far, I can only give general advice. To receive more accurate information, please post photos of your existing meter(s).

Long story short, you CANNOT totally 100% opt-out of Smart Meters forever. You can decline marketing, but if the meter develops a fault or reaches the end of service life, it must be replaced. Since there’s no Traditional Meters left these days, your only upgrade will, eventually, be to a Smart Meter.

Additionally, if your existing meter(s) have already reached end of service life, then Recertification is required and the supplier must take all reasonable steps in order to do so. The ONLY way to Recertify is by replacing the entire meter - there’s no option to simply rubber stamp the existing one or run a tool against it and the entire meter must be replaced with a new one that’s still got an active Certification.

If you still refuse to have an EoL meter replaced, you run the risk of calibration issues as the meter calibration will continue to deteriorate over time - and this will cause your bills to get messed up. Again, the only way to fix an inaccurate meter is to replace it - and this will be to Smart Meters.

I can calculate roughly how long you’ve got left on the current meters. But I need the Meter Serial Numbers in order to do so. Likewise, I can identify from meter photos whether there’s anything in particular that might be triggering OVO to reach out to you and what your options are. But I must warn you - it’s possible that if you have certain types of meter, you will have to replace it ASAP to keep your supply working as intended.

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    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVOBest Answer
    Retired Moderator
    Mar 15, 2024 3:26 PM UTC

    Updated on 16/10/26 by Ben_OVO

     

    We’d highly recommend having smart meters installed, as they’re a really important factor in making the grid greener. The appointment is free, and will mean you won’t have to give reads anymore. You’ll be billed to your exact usage, and your app / online account will show a detailed breakdown of your usage:

     

     

    If you’d like to stop the calls and emails about smart meters, you can ask our Support Team to put a stop to this for you. To confirm, we’re regulated to send one yearly communication promoting smart meters, so you’ll still receive this one.

     

    The only other thing is there’s a chance you’re being contacted because your current meter is out of certification, and will then have to be replaced. It’ll be replaced with a smart meter, as this is the only type of meter manufactured now.

     

    Renewable Energy? Big Fan.
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