I am on 30 min smart reads and have an ovo app. Can I still set up "usage checker" on their apps/online? if so how??i cant find it or the questionnaire on main household appliances. thanks MrB
Answer
How do I update Home Profile on the app?
Best answer by Ben_OVO
Morning
If you used to be an OVO customer and have returned, the OVO app / online account may look slightly different now to how you remember them.
You can personalise your insights and offers by updating your home profile. To do this on the app, select the circular person icon on the top-right of the home screen:
Then on the next page select ‘Home profile’ under ‘Your home’:
A pop up screen will then appear. Select ‘Get started’:
You’ll then be able to fill out the home profile questionnaire:
I hope this helps. We’ve also got many other useful online account / app guides in our Forum Library section here:
Cheers!
+1- Plan Zero Hero
Hi
It should be under the Usage tab. Can you screenshot that for us and show us what you see please?
Hey
Welcome to the community!
If you have questions, feel free to use the search bar on the Forum to find helpful articles! You might also want to take a look at the article below—it's got some great information that could really help you!
Morning
If you used to be an OVO customer and have returned, the OVO app / online account may look slightly different now to how you remember them.
You can personalise your insights and offers by updating your home profile. To do this on the app, select the circular person icon on the top-right of the home screen:
Then on the next page select ‘Home profile’ under ‘Your home’:
A pop up screen will then appear. Select ‘Get started’:
You’ll then be able to fill out the home profile questionnaire:
I hope this helps. We’ve also got many other useful online account / app guides in our Forum Library section here:
Cheers!
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