Hey @ellenshao888 !

Sure thing. Can you show us a photo (or a few!) of the meter please? :)

Sure, it looks like this.

Thanks! Your Rate 1 reading is 17619. You should be able to get the Rate 2 reading by pressing the blue button.

I recommend having that meter replaced though. OVO can do this if you ping Live Chat via https://help.ovoenergy.com .

If you need a hand, feel free to give us a shout. We’re only volunteers who don’t work for OVO, but we can often answer most questions you may have.

Thank you very much! I’ll try it. If I’m the owner, I’ll do it straight away, it’s a renting property...

As the OVO customer, you have automatic rights to swap that meter out. Your landlord can’t stop you. Trust me, I rent myself!

Got you.