I need to give my current meter readings to my new supplier but I can appear to find my current meter readings on the Smart meter.
I’ve tried entering “9” but I think this is for a different make.
Any suggestions please?
Best answer by NinjaGeek
Updated on 13/05/21 by Jess_OVO:
On the meter you’ll find a number keypad - press ‘9’ to take the reading on the gas meter and for single rate electricity meters. If you’ve got an Economy 7 (two rate) electricity set up, press ‘6’.
To take a reading from your electric S2 Aclara smart meter, press A on your electric meter and TOU rate 1 will be the reading. For Economy 7, TOU rate 2 will show the other reading. For the gas meter press ‘C’ to wake up, then ‘C’ to access the menu. Use ‘B’ to scroll and ‘C’ to select the reading option.
We should be able to communicate with your meters to get readings remotely. If you think there’s communication issues with your S1 smart meter, see this topic to diagnose. Or if you have a S2 smart meter, see this topic to diagnose.
That's your IHD (In Home Display) not the meter, to get a reading press 9 on the keypad on the actual meters on the wall. Your electric reading is displayed after "IMP kWh" and gas will be after "VOLUME".
There's a good topic on this here