How difficult can it be to change a smart meter? I'm RTS

I have rate 2 as my peak and rate 1 as off peak since I moved in, the previous tenant also had the readings this way round as well, I’ve been through numerous phone calls and emails questioning if they are the right way round and they insist they are, Hence the reason for wanting the meter checked !!!!

Hey ​@colin147,

I’m sorry for the stressful situation you’ve experienced, 

I wonder if ​@Lukepeniket_OVO has any suggestions here? 

There are some situations in which customers would be compensated for missed appointments:
 

hello all!

S1 meters are smaller than S2 with Northern CSP hub so it wouldnt fit, also the flying leads we have are only 0.9m long which limits the area we can put the S2 hub (we have 1.5m leads landing in the UK end of July beginning of August).
​@colin147 Is there another wall with Black box/clock looking devices anywhere?

If you could also share a view of the meter room and all the walls aswell I can best advise on next course of action =]

Could you also DM me a account number please.

​@colin147 thank you for the account number.

Did you manage to take photos of the wider meter room?

We’ve got longer flying leads coming into the business over the course of the next month, these will help with installing the meter. 

Im going to work with the local TM to see if i can get an engineer to have a look when they are passing to see what is needed to do the job. I wont be sending the same engineer thats attended previously.

Cheers

Please see attached photos of everything in the meter room.

I take it that trunking top has only recently been cut/broken away, ie. since your first photo was taken.

From that new image then with the top of the trunking removed as it is (and maybe a bit more off right back to the wall) it appears that there is plenty of room for a new smart meter to protrude downwards into the trunking space.

Of course the earlier engineers could only assess and work with the available space that they saw between the upper and lower trunkings.
It’s not their job to hack away at trunking which after all is the property of  the customer/landlord.
Now that it’s gone they have much more space to work with.

Gosh! I hope that vandalization of the trunking was carried out by a helpful landlord, not a frustrated tenant! Apart from that wee ledge where the trunking used to meet the wall, it looks as if there’s now plenty of room for a full-height meter + CH, and even scope for the engineer to tidy up that existing flying lead a bit (even if it’s not the same supplier).

That would explain a lot! It was established some years ago that DCC assumed that the lower register tier (0 or 1, depending on meter type) was recording peak usage. This tallies with data from single-rate meters. For two-rate meters, the upper tier (1 or 2 ...) is consequently expected to be recording offpeak usage. You might have to examine your historical statements to see whether you’ve been properly billed.

When my own SMETS2 meter was installed a couple of years ago, the tiers were the wrong way round. It was corrected within a few minutes of my grumbling about it.