I had an electricity meter installed in April for the good it’s done me.. Every month they ask me to submit manual readings because they can’t get smart reading. I don’t have a clue how to read it - the engineer didn’t show me. What is the point of a smart meter that doesn’t work and I can’t use. Ovo are awful. Can’t wait to leave. However any advice on how to read meter greatly appreciated. Thanks
Here is mine for example. Just to check the meter isn't sending any readings at all.
This is what I’ve got. Still asking me to do manual read but I don’t have the foggiest how to get to see the numbers on this meter and they put it in a damn awkward spot right next to the front door hinge!
I absolutely hate it but I had to have it or pay more! More of a hindrance than a help by far! Will be going there shortly to takke some photos. Will be easier when I move in next week!
@Cheekyone
OK it can take up to 6 weeks after installation for a smart meter to fully configure, although you have had yours over 6 weeks now so it would normally be OK.
Interesting OVO are picking up electric smart meter readings on the 21st and 30th of every month.
Contact the OVO Support Team and ask them to set your smart meters to send readings every 30 minutes.
You should then with any luck start to see readings on this page once a day and never have to read your smart meter.
It is worth a try as this is often the issue when there are regular but not daily smart meter reading on the app.
I would do this and see if it works before entering a manual reading on the app.
Does that make sense?
You can give the OVO Support Team a link to this thread in case it helps
Assuming you have one, what does the gas reading page look like?
If you’ve had a smart meter installed but your online account / app is asking for readings there could be an issue with the smart meter’s communication. You can use the guide below to check for smart issues yourself. If you believe that there are issues you can report this to our Support Team, who’ll arrange for the meter to be fixed free of charge, if necessary:
It may also be the case that your smart meter is in communication, but its reading schedule isn’t set up correctly. The online account and app are designed to work with smart meters that send readings once a day, or once every half an hour. if the reading schedule is set to once a month, then we won’t be able to display your usage data properly, and your online account / app may ask for manual readings, even though we’re getting them monthly.
Below are some guides that explain how to change your smart meter reading schedule online or on the app, and how to use the ‘Usage’ pages:
That is very odd, @Cheekyone - a fixed contract means no unit rate or standing charge changes for the duration. 5% VAT doesn’t explain it, I don’t know what to suggest except, we won’t be much help here on the forum. I’m sorry to say.
Hi, We have had both meters replaced. The Electric meter on the 6/5/22 and Gas meter 18/7/22. Ovo are still asking for readings for both meters. My acc will not accept the new Gas meter reading. I have taken a few manual recorded readings for reference. Is this something you can look into for me please ?
It sounds like your online account may not have been updated with your new meter details yet. It can take up to 6 weeks from the date of the install but as it has now been longer than that timeframe I’d advise contacting our Support Team.
When a smart meter is installed, the systems need to be updated with the new meter serial number, the removal read of the old meter and install read of the new meter. They may be missing some of this information, but don’t worry- that information can be found on the meter itself!
Send Support a photo of the meter serial number (which can be found above the barcode) and the yellow or white sticker which will show the removal read of the old meter and the install read of the new meter.
They can then let the right team know who can get this sorted for you.
Hi, Still having problems with both electric and gas meters. Electric meter exchanged 6/5/2022 and Gas meter exchanged 18/7/2022. Both now are Smets2. The app won't accept the new Gas meter reading which was set at 00000. The app is also now asking for a night time reading ! The meter doesn't have a night time reading. And we are not on an eco 7 tarriff. I have emailed the meter readings to Natalie Discombe, Sarah Ball, your support team, and complaints. I haven't heard a thing back ! I have up to date readings taken today.
