Gas supply into meter but house is off supply - question mark on display screen of my SMETS2 UniFlo Flonidan smart meter?

glassey wrote:

 

 

Yes, @glassey as @Blastoise186 has correctly pointed out, that symbol at top left on the gas meter display shows the current position of the internal valve.

Here’s the display from my own earlier model of the SMETS2 Uniflo meter:

The O means that the valve is open, and the graphic depicts the gas as a cloud of particles flowing though an open pipe.

Customers on Direct Debit contracts have their meters programmed to always leave the gas valve open (for safety reasons).

Customers with OVO Boost have pre-payment meters. The valve closes if they fail to ‘top up’ their meter with credit.

We can’t tell if the symbol you have is due to a mechanically faulty valve, a duff sensor or a software logic error.

However, since this can’t be fixed on site, your meter will need to be exchanged via the Support Team. This is a bit more than just swapping out the meter itself. The engineer needs to pair the new meter with the Communications Hub above your electricity meter, and then have software and data downloaded into it. So he/she will remain on-site whilst this process takes place.

Here on the Forum we would be interested to know how this goes. Please ask the installation engineer if they have met this issue before and how common it is. Many thanks.