I’m an old SSE customer that was migrated to OVO earlier in the year. Our smart meter has been working fine and according to the website and app, it is sending readings over, but the reading has been the same each day for the last 9 days, despite the heating and water being used.
When I check the reading on the meter itself, it shows the same as the reading that is being sent.
Looking back, there was also 7 days at the start of the month where this happened, and 3 days last month.
The gas supply is working fine, so no problem there. I’m more than happy not to pay for it but something is definitely not right.
This is the Smart Meter we have.
Any advice would be much appreciated
Best answer by Emmanuelle_OVO
Updated on 11/03/25 by Ben_OVO
Most of the time smart meters that aren’t communicating will start sending reads again on their own within 90 days. If they don’t send reads for 90 days then we would look to replace the meter if it can’t be fixed remotely. You’ll need to contact our Support Team who’ll advise of the next steps. They’ll need you to carry out a ‘smart meter health check’ and send the results over.
It seems the meter might be stuck in a failed state. This is kinda the problem with Landis+Gyr. Their stuff seems to fail far more often than I’d like.
Let me share this with @Tim_OVO as I think a certain someone might want to see this. In the meantime, I’d recommend getting that meter reported as faulty and arrange for it to be replaced. It seems to be dead.
Most of the time smart meters that aren’t communicating will start sending reads again on their own within 90 days. If they don’t send reads for 90 days then we would look to replace the meter if it can’t be fixed remotely. You’ll need to contact our Support Team who’ll advise of the next steps. They’ll need you to carry out a ‘smart meter health check’ and send the results over.
Hi @jeffbloomgold , presuming that you’re using gas at present, that sounds odd. Perhaps it’s gone ‘over’ the top register although that sounds odd too. Can you post a photo and someone will be able to check it
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