Gas Smart meter failed battery failed and I'm off supply - How can I get an emergency appointment at the weekend?

Not many options for gas at this hour I’m afraid. If it was electricity then 105 could have worked.

Please post photos of the meters.

Hi @AbiBin17,

I hope your father in law has been able to arrange an emergency engineer, if a meter fault was confirmed as the cause of being off supply? 

Blastoise is correct that there’s no third party who can visit to perform work on the gas meter, so contact to OVO needs to be made between 8am-6pm to our Support team. 

If your father in law hasn’t already, please recommend that they sign up to the Priority Services register. 

Hi

Thanks for your replies, I have added him to the priority list as he's immobile,has heart issues and unable to go out or answer his door. 

I made him breakfast here this morning and my husband handed I'm the hot food to him on his way to work this morning..An engineer is booked before 12.50 today  hopefully he will have warmth later today.

Thank you

Anne

HI @AbiBin17

Hopefully it all gets sorted today. 

Out of hours emergency contact options are not great with lots of suppliers. 

If you ever think about helping him switch, it might be worth looking at Octopus. At least on paper their emergency contact options out of hours look much better than OVO via both phone and email. 

https://octopus.energy/blog/power-cut/#:~:text=Call%20our%20freephone%20line%200808,reach%20our%20team%2024%2F7.

I’ve been waiting for an engineer to come and fix my meter I have no gas so no heating and no hot water. My newborn grandchild is staying with me and the house is freezing. The engineer is failed to turn up and no phone call don’t know what to do as OVO don’t have a number to contact them out of hours 

Hey @Kemolash,

So sorry to hear this, it sounds like a very stressful situation to be in.

The following topic might have some helpful information:

*Taken from the above topic* In a scenario where the gas meter is faulty and off supply and the energy supplier is closed, the National Grid will be unable to replace the meter. In the case of OVO Energy, our Support team are on hand 6 days a week to help arrange a short notice engineer visit to replace that meter. Our Social team are able to support you as well - send them a message on Facebook or Twitter from 9am - 5pm, Saturday and Sunday. This team are also able to schedule in an emergency meter appointment if needed.

Have you managed to contact the Support Team today to re-book your emergency appointment? 

Lost gas supply this morning. Smart meter not working. 
OVO call centre closed until Monday, what can I do to get my gas supplies back?

https://help.ovoenergy.com . Live Chat is open until 2PM on Saturdays.

Also, there’s options like OVO’s social media which are also monitored at weekends

Have a faulty meter but have gas supply

5 cancelled appointments by OVO as non emergency. Whilst this is going on OVO refuse to reduce DD.

How do I get this problem, which belongs to OVO fixed, I am the only one suffering.

Hey @Intend,

I’ve responded to you on this thread:

If your meter has stopped showing readings, the estimated usage should be based on your previous usage:

So it should in theory be in line with your usage previously, if the meter was showing high consumption then this could have skewed the EAC. If you’d like to upload a screenshot of your meter readings page we could take a look into this further. Unfortunately, we don’t have access to your account so can only make assumptions based on the information you’ve provided.