Hi ​@Garth59 ,

I think I need a bit more info. Could you post photos of both Meters and everything around them please? I should be able to get most of what I’m after from those.

Thanks!

Thanks for speedy reply Blastoise186.  Photos below. 
 

Thanks!

Yes… As I suspected… It seems you have picked up some of my skills and I agree with your diagnosis.

More than three months have passed since install, so the Gas Meter has almost certainly abandoned the commissioning process - it only attempts to run for three months before giving up so as not to obliterate the battery. IIRC it can’t be attempted again remotely and requires an engineer visit to kickstart another attempt.

29-1 on your IHD also indicates that the IHD can’t talk to the Gas Meter. Technically speaking I’d expect 29-2 for this exact situation but I can kinda see why it’d throw 29-1 instead. Geo forbids me from revealing the exact details as strictly speaking I’m not supposed to have the Sekrit List of Diagnostic Codes, but an industry contact slipped me a copy a couple of years ago and Geo has never told me to get rid of it so I might as well use it. :)

OVO also has an automated tool at https://smart-meter-help.ovoenergy.com which should pick up issues like this one without you having to talk to anyone. The downside? It only works if you’re supplied by OVO so you would have to switch first.

Using that tool will automatically send a report to the right team if it detects a fault - the next steps will then be actioned as appropriate and you’ll be contacted to book an appointment if the team thinks an engineer needs to come out.

If you get lucky, you might even get a visit from Luke, our resident Forum Engineer. :D

Thanks for that response Blastoise186. Nice to hear that I’m not way off the mark!

My original plan was to try a little longer with British Gas but, based on the fact they have had over a year to resolve this and they have blatantly told me untruths, I have started the ball rolling with switching to OVO for my gas as well.

It certainly sounds like OVO are more responsive. Fingers crossed that the switchover occurs seamlessly.

do you think I need to preempt the non working gas meter issue or wait until the paperwork is done and then pick it up directly with OVO or just sit back and wait?

Well, it’s not going to fix itself, so I’d say use that diagnostic tool pretty much as soon as you’re on-supply with OVO.

You know what…

​@Garth59 I like your style kid, so how about I make you an offer.

I don’t work for OVO myself and I’m just a Forum Volunteer here, but between myself and the others, we power the OVO Forum with the help of the Forum Moderators. Answering questions, doing research, puzzle solving… We do all that and sometimes a bit more.

And if you’re up for it, you’re more than welcome to do that too. We can’t pay you hard cash or bill discounts (sorry!) but those who help out do get perks such as being able to chat with internal teams, see stuff that no-one else gets to see (or sneak previews of upcoming stuff) and peer behind the curtain. You might also get invited to the office from time to time. We can also teach you some of the stuff we know too, so you wouldn’t be thrown in at the deep end.

You don’t have to be supplied by OVO either - some of the Forum Volunteers are with other suppliers and they’re still here on the Forum so there’s no lock-in, so to speak.

If you stick around for a while and help out, we’ll take notice and may offer you an upgrade on your Forum account to access some extra stuff. If you’re curious as to what that all means, say hi to ​@Bradley_OVO and he’ll tell ya more. :)

Hey ​@Garth59,

Welcome to the community! 

Glad to see ​@Blastoise186 has stopped by and is helping to get things back on track for you. Keep us updated on your progress and if you have any questions please let us know.