Emergency Control Valve (EVC) that shuts off gas supply can’t be operated due to positioning of smart meter - how to get this fixed?

Updated on 25/03/25 by Emmanuelle_OVO:

 

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Derbyshirelad wrote:

 

Thanks for those photos, @Derbyshirelad - it does look like that meter is very close to the ECV and might be making it tricky to operate. 

The owner of the pipes leading up to, and including the ECV, is the gas transporter for your region. But it’s not clear what needs adjusting for this supply. So as Blastoise mentioned, the OVO Support team are well placed to work out if it’s one of our engineers or the transporter. They can then reach out to the transporter, or advise you to with the details included. 

I’d recommend chasing this up via online chat which you can find here. There might be an update to share with you!

https://forum.ovoenergy.com/my-account-140/who-s-responsible-for-what-a-guide-on-who-to-contact-to-help-maintain-each-part-of-your-gas-and-electricity-setup-8628