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Question

does the meter work with no internet

  • April 2, 2026
  • 2 replies
  • 25 views
J
Rank 1

We have moved and the internet isn't connected yet, so my smart meter doesnt say the same as my ovo app on my phone.  Does the meter need the internet to work and will I still have electricity?

2 replies

BPLightlog
Super User
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  • BPLightlogSuper User
  • Super User
  • April 3, 2026

Hi ​@Jenni , no your smart meter doesn’t use your internet connection and your IHD (In Home Display) uses a signal from your smart meter although the IHD occasionally has some additional functions which do use your internet connection.

Your smart meter and IHD might have the wrong tariff, especially after the recent changes but all that happens is that the smart meter records the energy being used and once this is transferred to your supplier, it’s calculated at your tariff rate(s).

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Chris_OVO
    Community Manager
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    • Chris_OVO
    • Community Manager
    • April 3, 2026

    Hey ​@Jenni,

     

    Welcome to the community! 

     

    You’ve already had a great answer from BPLightlog above!

     

    Your smart meter sends data through its own secure network, giving you peace of mind! If you'd like to learn more about how it works, check out this helpful article: Do I need wifi to get a smart meter.

     

    If you’ve got any further questions please let us know! 

    Renewable energy jokes never get old.
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