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Question

can anyone shed light on why £150 has been credited to my electricity on my smart meter

  • March 15, 2026
  • 4 replies
  • 77 views
A
Rank 1

Hi there I’m wondering if any of you know why £150 has been credited on to my electricity on my smart meter I have no emails from Ovo regarding this added payment & I know what you all must be thinking that it’s the warm home discount but I received that back on November has anyone else had this payment? I spoke to my sister who is with another provider for her gas & electric & she said she had £130 added to her gas & it a financial assistance payment my mum who is with the same provider as my sister also has had £130 added to her meter as well & was given word from said provider of a financial assistance payment but I’ve had &150 & absolutely no idea why surely it’s not the warm home discount that’s been mistakenly paid to me can anyone shed light or has anyone else had the WHD & have now received this payment with no word about it I’m freaking out that it’s been a mistake & il be made to repay this back meaning il have debt on my meter please help thank you x

4 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • March 16, 2026

Hi ​@AndreaD34 ,

There’s a 99% chance that’s the Warm Home Discount or some other free financial assistance! If it is indeed WHD, it’s yours to keep and doesn’t require repayment whatsoever - it’s literally £150 of free credit to use as you wish.

What I would suggest however, is getting in touch with OVO directly as they can check the logs since we can’t see what’s happened to your account via the Forum.

 

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    juliamc
    Rank 20
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    • juliamc
    • Rank 20
    • March 16, 2026

    It’ll be the government cost of living/energy bills help https://www.gov.uk/government/news/help-with-the-cost-of-living-in-2026?gclsrc=aw.ds&gad_source=1&gad_campaignid=23530294551&gbraid=0AAAABCrP8yuBFG0VNCjSzoqE12R11hvPI&gclid=EAIaIQobChMI_6HWpJOkkwMVs5pQBh3tozWXEAAYASAAEgKzQvD_BwE

      Chris_OVO
      Community Manager
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      • Chris_OVO
      • Community Manager
      • March 16, 2026

      Hey ​@AndreaD34,

       

      Welcome to the community! 

       

      It looks like ​@juliamc could be guiding you in the right direction! However, the government Levy scheme is due to take effect in April, and this wouldn’t come to customers in a one off payment.

      I’ve shared our content about the Levy policy below, which explains how this will work:

       

       

      To be sure where this payment came from, I’d recommend you give us a call! One of our friendly Support Team members will happily check your account and help clarify what the credit is for. You can find contact methods in the link below:

       

       

      Do come back and let us know what it was, if you can!

      Renewable energy jokes never get old.
      A
      Rank 1
      • AndreaD34
      • Author
      • Rank 1
      • March 16, 2026

      Thankyou for taking the time to reply & help this information was very helpful to me 

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.

        OVO (S) Gas Limited is part of OVO Group Ltd