I notice the App has stopped updating my daily usage. Does this mean that my smart meter has stopped sending data to OVO ? IHD still works OK
Solved
App not Updating Daily Usage
Best answer by BPLightlog
Updated on 10/12/25 by Abby_OVO
There was a large update yesterday for all the Jan 1 price changes which might well have delayed your data.
I would check again in a few days to see if they’ve been restored.
Mine came back earlier this evening and everything looks to be working correctly again.
Yes, 01 Jan has been updated.
There may be a delay with meter readings for 1st Jan, as well as the other 3 dates throughout the year due to the Price Cap changes as mentioned by BPLightlog. This should be fixed now, and should only ever be a temporary delay due to the amount of data running through the DCC for the updates.
If you’re still experiencing an issue a couple of days later, the following topics may be helpful:
+1- Plan Zero Hero
Hi
You should check the Meter Readings too - NOT just the usage data.
If it appears to be dead, https://smart-meter-help.ovoenergy.com can usually diagnose the issue.
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+5- Plan Zero Hero
- Solved
Updated on 10/12/25 by Abby_OVO
There was a large update yesterday for all the Jan 1 price changes which might well have delayed your data.
I would check again in a few days to see if they’ve been restored.
Mine came back earlier this evening and everything looks to be working correctly again.
Yes, 01 Jan has been updated.
There may be a delay with meter readings for 1st Jan, as well as the other 3 dates throughout the year due to the Price Cap changes as mentioned by BPLightlog. This should be fixed now, and should only ever be a temporary delay due to the amount of data running through the DCC for the updates.
If you’re still experiencing an issue a couple of days later, the following topics may be helpful:
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The meter reading seems to be ok but app is showing no usage and my cost for year so far as £0.00. There is a meter reading showing for 1 Jan but although it says Smart beside it, it may be the manual reading (it’s the same figure) I submitted when I realised yesterday that there was a problem.
+1- Plan Zero Hero
If it’s zero for this year so far - that’s expected due to price cap stuff. The reading for the 1st January will also be for the previous day, which is intended behaviour.
Try again in a few days!
Thanks, Blastoise, I had thought it might be due to update but they usually resolve themselves later in the same day. Perhaps I just need to be more patient.
What I didn’t notice when the IHD came back on is that is seemed to have lost or gained a day somewhere- I’m not entirely sure which.
If I look at yesterday’s usage, it is showing Friday’s instead of Saturday’s and for Friday 10th it is showing usage for Thursday 9th and similar situation for previous days with the date a day out. Today, Sunday, it is showing yesterday’s usage plus today’s so seems to be trying to sort itself out by showing my daily usage to be a combination of yesterday and today.
App shows correct daily usage, so I don’t suppose it matters really, just a bit peculiar.
Hey
Sorry to hear this, unfortunately we don’t have access to accounts here at the Forum to have that commissioned, but the Support Team will be able to help you out with that.
I’d recommend contacting them via live chat as they’ll have a few questions about the IHD and will ask you to complete some actions too, so it’s best to be on a live communication channel.
Keep us updated with how you get on.
Thanks for the advice! I'll identify the type of IHD and reach out to the support team through live chat tomorrow.
Keep us posted with how you get on
Keep us posted with how you get on
I wanted to let you know that I sent the IHD info to the support team, and they suggested I leave the IHD on for 24 hours and then do a power reset, but it still didn't connect to the smart meter.
Hi
Sorry to hear of the continuing IHD issues. I’d recommend getting back in touch with Support. When you receive a new IHD, you need to contact our Support team to ask them to pair it to the smart meters (they will open up the pairing network on our end and talk you through how to pair the IHD).
If you’ve already had the IHD paired, then it will be worth asking Support to run an ‘Xjoin’, which is a remote request that will be sent to your smart meter so that it registers the IHD. Let us know how you get on!
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