Am I economy 10 & can I get a smart meter?

Hey ​@Susie901 !

Could you show us some photos of the meter(s) and the area around them real quick? This will help us give you the advice you’re after.

Thanks!

I can when I get home in work at the moment. I only have one meter which I take the 2 readings from although I have 3 periods of cheaper electricity. 

• 3 off-peak hours in the afternoon 2pm – 5pm
• 2 in the evening 9pm – 11pm
• 5 overnight 1am - 6am

No worries. We’ll be here when you’re ready.

Ok, gotcha. Thanks for this.

It’s not Economy 10 by itself that’s going away, but RTS controlled Economy 10 - this may be why you haven’t been contacted.

With that being said… Have a word with OVO via https://ovoenergy.com/help as they may be able to get you an upgrade anyway. Make sure to tell them what you’ve told me though!

Great I will thanks for your help

When talking to OVO you should make them aware of that height, you don’t want an engineer coming out who isn’t equiped for working at height so has to go away again without changing the meter.

Is it above the stairs, or anything such as that, which would make access to replace it more awkward?

To me it also looks a bit tight for space to fit a combined meter/coms hub, but there may be space if a flying lead is used to seperate them.
A wider shot of what is there around the meter might help.

Hi thanks for the reply, yes they know where it is there are 3 meters as there are 3 flats mine just happens to be at the highest point. They are outside in a communal passageway, nothing can be done to change or alter them without my landlords permission, I was just concerned that economy 10 was going to be phased out and I had received nothing bout the changes. On a personal note I hate e10, with out storage rads there is no use having my heating on over night so I can only use it for 3 hours in the afternoon (when I am at work) and 2 hours at night unless I want to pay more.

Just a heads up - your Landlord cannot block a Smart Meter upgrade if you’re the one paying the bill directly to the Supplier.

Suppliers need access to their equipment 24/7/365 for maintenance purposes - and the rules are written so that difficult Landlords cannot argue with that! :)

I don't have storage radiators just ordinary ones, I have however had a response to my query from OVO.

Hello,

My name is Gemma, I am a Customer Care Specialist here at OVO.

You're absolutely right—smart meters can provide automatic readings and ensure more accurate billing. Given the position of your current meter, switching to a smart meter would certainly make things more convenient for you.

While Economy 10 tariffs are gradually being phased out, we are still offering them at this time. You may also be aware that the Radio Teleswitch (RTS) system will be switched off on 30th June 2025. This change will affect some customers on Economy 10 tariffs. The good news is that you will not be affected by the RTS switch-off.

We would love to exchange your current meter for a smart meter. However, we currently have no availability. This is likely due to high demand from customers who are affected by the RTS switch-off and need meter exchanges in the coming weeks.

We recommend contacting us again at the beginning of July, when we expect to have more availability to schedule your smart meter installation.

It's not that surprising that customers affected by the RTS switchoff are going to be a priority at this time.

One possible comfort from that is that many having to chamge from RTS tariffs are being switched from their current tariffs to E7 and (E9) E10 tariffs - which means the ‘E’ tariffs are going to be around for a while yet.

Although maybe not for new customers joining, but still there for those already on that tariff?

As they say - once the current RTS panic is over things should get back to normal with engineers being available to do ‘general’ meter swaps.