I have an Aclara SGC 1311 and it has been beeping since credit ran out - credit was added within 5 minutes of running out but it has continued to beep the entire day. OVO say this is not an emergency and an engineer can only attend next weekš©it is driving everyone crazy. Anyone know how to reset it? It only has an A and B button and I have tried pressing and holding them a million timesš©any help much appreciated!!
Answer
Aclara meter beeping HELP!
Best answer by Blastoise186
Updated on 24/06/25 by Ben_OVO
If your smart meter is making a beeping sound, please contact our Support TeamĀ who will arrange an appointment for you if necessary. Common smart meter FAQsĀ and troubleshooting can be found on our website here.
By the way, I just had a chat with an engineer for advice about how to mute the buzzer. It requires a full power cycle which only an engineer can do Iām afraid.
If you get lucky, you might be able to get your DNO to pull the main fuse for a few moments to force a power cycle, but I canāt make any promises that they will.
Ā
+1- Plan Zero Hero
Hi ā
The Aclara SGC1311 is only a Comms Hub thatās attached to an Aclara SGM1311. Did you make a typo by any chance?
Please show us a few photos of the meter - and at least one that clearly shows the meter display. Weāll see what we can figure out for you.
Thanks
+1- Plan Zero Hero
I see. It appears the meter has detected a possible fault and is trying to warn you about it. There isnāt a way to stop the warning until it gets resolved, unless it clears itself. This is a safety feature.
Itās not because itās a Smart Meter though - any decent meter would do this, Smart or otherwise.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
+1- Plan Zero Hero
IIRC it may pause overnight but it wonāt silence completely while the fault condition still exists.
+1- Plan Zero Hero
- Answer
Updated on 24/06/25 by Ben_OVO
If your smart meter is making a beeping sound, please contact our Support TeamĀ who will arrange an appointment for you if necessary. Common smart meter FAQsĀ and troubleshooting can be found on our website here.
By the way, I just had a chat with an engineer for advice about how to mute the buzzer. It requires a full power cycle which only an engineer can do Iām afraid.
If you get lucky, you might be able to get your DNO to pull the main fuse for a few moments to force a power cycle, but I canāt make any promises that they will.
Ā
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
- Plan Zero Hero
Just to ask, are you sure that itās the Aclara that is beeping and not that EDMI CS010A next to it?
+1- Plan Zero Hero
Itās almost certainly the Aclara - I spotted the fault indicator is illuminated. I had a chat with Luke about it last night and thatās his diagnosis as well.
ā
Ā
Itās not great that you need to put up with it for a week, however I can say that a weekās wait for an appointment is not too bad at least - a lot of the time youād end up waiting far longer. Hopefully the engineer can sort it easilyĀ š¤.
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There is settings on those meters to mute notifications but from experience I dont believe itll help, the meter needs looking at by an engineer
OVO Operations Excellence Manager and Former Field Operations Team Leader
no matter, found your address out from msn, im just seeing if anyone is available today to try out a powercycle
OVO Operations Excellence Manager and Former Field Operations Team Leader
above is booked in for tomorrow AM =]
OVO Operations Excellence Manager and Former Field Operations Team Leader
Hey ā
Ā
Iām glad to see you were able to get some help from the community.
Ā
Did this get fixed with the appointment?
It looks like on Zeno Aegis the appointment has been completed ā
OVO Operations Excellence Manager and Former Field Operations Team Leader
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