Taking a manual meter reading from a Landis+Gyr E470 smart meter

That's a pretty small decimal point, and it might have been more noticable if L&G had put it in the middle rather than at the bottom.

Bear in mind that this is the same Landis+Gyr who have a habit of constantly re-using model names/numbers even across S1 and S2, as well as doing other… Questionable… Decisions about their products. It does give me the feeling of what on earth were they doing when the built these things?

I’m mostly talking about the stuff that’s easy to verify here:

• The buttons on the S2 variants are worse than 1970’s TV Remote Controls to press because they’re just ridiculously stiff (as myself, Tim, Luke and Bradley know!)
• The supply status indicator may as well be Ancient Egyptian hieroglyphics - because there’s no explanation half the time of what it means
• The displays are - on average - much harder to read than most other vendors, there’s a reason why no-one else uses those calculator displays!

Oh… Wait a second…

I think that S1 Meter has failed to migrate to DCC, so might be eligible for swap to an S2 anyway. May be worth asking customer service about that. If migration totally fails after 12 months of trying, the meter is assumed dead and unrecoverable, so you get to have it swapped out for S2 for free if that happens.

Thanks folks. In the end I discovered I was able to submit the full six-digit reading (55809) to E.ON via their app, so problem solved.

It gave me the same warning about seeming unusually high and to double check it was the correct reading, but your answers here gave me confidence it is indeed correct so I powered through — thanks again.

@Firedog I had no previous readings to compare to, I've been billed off estimates so far. (I moved in April so really I should have got around to figuring all this out sooner, but ho hum.)

Oh dear. Surely you have a reading from when you moved in? The fact that E.On think the new reading is high might suggest that you have a shockingly high bill to come. You’re only responsible for usage from the day you moved in, so make sure they don’t try to bill you for anything consumed before then.

If you have the ovo app, at the bottom right click on help and then select meters andvin home display help and then select the meter you have and it tells you.

Hey @StaceyNicole 

Glad to see one of our other community members has already stopped by with some great advice! Thanks @alinbongo54 

Hopefully that’s helped you out, if not, we’ve got a helpful guide on the forum too:

• Taking a manual meter reading from a Landis+Gyr E470 smart meter Tutorial