I had a smart meter installed on Friday and since then my immersion heater has not been heating up overnight. I’m on an economy 7 tarrif and the meter installed is a 5 terminal meter. The meter shows two rates and both meter readings have changed so it appears to be recording energy use on both tarriffs. Nothing has been tripped and I’ve also tried resetting the immersion heater but still no hot water. The boost function still works though.
Has anyone had a similar experience/know what a fix might be?
Thanks!
Best answer by Tim_OVO
Updated on 13/03/25 by Ben_OVO
If your storage heaters or water heater aren’t coming on at the correct times following a smart meter installation then you’ll need to contact our Support Team who’ll look into what the problem is.
Hi @cwebster17 yep that fits with the update on our side, which is that the ALCS command request to update the meter was sent on 23/03 but failed with a status of ‘E21’ (which means no response from the device). There are various reasons this may have happened and we asked someone to re-try it today.
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