I have recently switched to OVO.
I understand that I need to activate Charge Anytime using my online account.
The problem is I don’t seem to have this option.
I have been to the ‘offers and upgrades’ page where it tells me about Charge Anytime, but I don’t seem to have any way to actually add it to my account.
Does anyone know what I need to do?
Many thanks
Best answer by kopweb
Updated on 10/03/25 by Abby_OVO
From the app
You might want to check about eligibility
The website structure is still quite confusing and limited to certain chargers. The actual app has a much longer compatibility list.
If you download the Charge Anytime app and follow its setup instructions, you should be able to link your account without going through the Ovo website form.
You will need the login details for your car’s own app and for your Ovo account.
Links for the app are:
Apple https://apps.apple.com/gb/app/charge-anytime/id1660027420
Android https://play.google.com/store/apps/details?id=com.kaluza.flex.anytime
We’ve got some helpful topics on the Forum dedicated to setting up a compatible EV or Smart Charger with Charge Anytime, see these below:
Just downloaded the OVO Charge Anytime App and link it to your car or charger.
+5Hi
You might want to check about eligibility
https://account.ovoenergy.com/anytime/eligibility?
https://www.ovoenergy.com/terms/charge-anytime-terms
You may have already done that of course, it was just a thought. Hope you are able to get it sorted.
+5Hmm - ok. You have a smart meter etc presumably? I wonder if the meter ‘adoption’ process needs to become secure first. It can take a few weeks for this to happen
+1Updated on 10/03/25 by Abby_OVO
From the app
You might want to check about eligibility
The website structure is still quite confusing and limited to certain chargers. The actual app has a much longer compatibility list.
If you download the Charge Anytime app and follow its setup instructions, you should be able to link your account without going through the Ovo website form.
You will need the login details for your car’s own app and for your Ovo account.
Links for the app are:
Apple https://apps.apple.com/gb/app/charge-anytime/id1660027420
Android https://play.google.com/store/apps/details?id=com.kaluza.flex.anytime
We’ve got some helpful topics on the Forum dedicated to setting up a compatible EV or Smart Charger with Charge Anytime, see these below:
I have been having a similar issue. I have been an OVO customer for years but did not have a smart meter. I had a smart meter installed yesterday have downloaded and gone through the app which recognised my car (Q8 etron) but when I hit complete app goes away thinks a while and then say try again :(. Done this a few times but no luck. Do I leave it for some time for the smart meter to be updated in the system?
Be good to have a cheat sheet on the process and include possible causes of issues and what to do.
+5I have been having a similar issue. I have been an OVO customer for years but did not have a smart meter. I had a smart meter installed yesterday have downloaded and gone through the app which recognised my car (Q8 etron) but when I hit complete app goes away thinks a while and then say try again :(. Done this a few times but no luck. Do I leave it for some time for the smart meter to be updated in the system?
Be good to have a cheat sheet on the process and include possible causes of issues and what to do.
Hi
I realise that this piece mentions switching but smart meters take the same time to settle
Thank you that is very helpful to know!
Great forum
I will wait to embark on the next part of my journey 😁 Not as easy as I thought!
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