Hello, I am new to Power Move and few weeks ago I was given 30 minutes of free electricity one day. It said I would get a credit on my next bill but have not seen anything yet, just was wondering if anyone could tell me when I would expect it? Also I filled in a form when joining and it said I would £5 credit but nothing has appeared. Thank you.
Solved
information about when you receive credit for Power Move on your account
Best answer by Ben_OVO
Morning
An update from our Power Move team:
Summaries will be sent out this week, any free elec used last month gets credited this month
Hope this helps 😁
I think OVO add up the credit that you have earned at the end of each calendar month then apply it to your next bill.
I don’t understand it at times l haven’t seen when you get credit from reducing electricity or less it’s me. have done the opt in today as l am not out at the moment. but if other people saying you get it at the end of the month etc. maybe that is correct.
So far its been a hash up. I didnt get anything the first month then both months the second month then nothing again this month.
I put the washing machine on at 9.00 this morning, and received an email sent at 10.08 saying there was a power -up event between 12 and 1 when I happened to be out. The short notice of these events doesn't work for me
Morning
An update from our Power Move team:
Summaries will be sent out this week, any free elec used last month gets credited this month
Hope this helps 😁
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