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Missing Power Move flex results for this week?

  • August 7, 2025
  • 9 replies
  • 176 views

Has anyone had their results email this week?

I expected to receive it at the beginning of the week to see if I earned any free electricity for Sunday but I didn’t get it yet. 
do you still get the email even if you didn’t earn enough?

Best answer by Fiestars

@Fiestars have you received the update now?

Yes thank you. 
I got it on Thursday. 

9 replies

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  • Carbon Catcher*
  • August 7, 2025

I think you only find out about your free hours usage when you get your next bill.


  • Carbon Cutter****
  • August 7, 2025

I get a weekly update, but haven't received one yet


  • Carbon Cutter****
  • August 7, 2025

Well you usually get an email to say how well you have done then it tells you about your free time of hours you will get. mine is on a Sunday but it’s no good to me as l am work that day. so l miss out so it can’t be helped.


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  • Carbon Catcher*
  • August 7, 2025

I am getting a bit confused here - do some people on the Power Move Flex trial get rewarded with free hours ?  I simply get money off bill, same as with last trial.


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • August 7, 2025

I am getting a bit confused here - do some people on the Power Move Flex trial get rewarded with free hours ?  I simply get money off bill, same as with last trial.

That is correct. The rewards depend on which cohort you’re in.


Emmanuelle_OVO
Community Manager
  • Community Manager
  • August 8, 2025

Hey ​@Fiestars,

 

Thank you for flagging this. We apologise, we've spotted an issue with the email not being sent so we're getting all summaries sent today.

 

 


  • Carbon Cutter****
  • August 8, 2025

Well l am guessing you would get it off your bill not sure but my free hours are always a Sunday that is when l am working. so l am missing out. not a lot l can do in that case.


Ben_OVO
Community Manager
  • Community Manager
  • August 11, 2025

@Fiestars have you received the update now?


  • Author
  • New Member***
  • Solved
  • August 11, 2025

@Fiestars have you received the update now?

Yes thank you. 
I got it on Thursday.