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Will I lose my Power Move Flex Credit if I'm moving house?

  • January 17, 2025
  • 11 replies
  • 75 views

I'm moving on the 8th February and have already informed OVO so my Fixed Plan will end on that date, I have been taking part in the Power Move Flex this month and have earned credit in 3 of the events so far but will I stillĀ  received the credit for February if my contract has ended.

Best answer by Chris_OVO

Hey ​@Lucky2,

Ā 

Wishing you the best of luck with the move as it’s never an easy task!Ā šŸ”

Ā 

With PMF you’ll still get credit for the time you took part but the team have said you’ll just miss the comms at the end of the month. Any more questions let me know and I can take them away to the team.

11 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • January 17, 2025

Hi ​@Lucky2Ā ,

IIRC you’d get PM/PMF credits pro-rated for the portion of the month your account was active for.

Good luck with the house move!


  • Author
  • Carbon Cutter*****
  • January 17, 2025

​@Blastoise186Ā Thank you for your kind words.


Chris_OVO
Community Manager
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  • Community Manager
  • Solved
  • January 20, 2025

Hey ​@Lucky2,

Ā 

Wishing you the best of luck with the move as it’s never an easy task!Ā šŸ”

Ā 

With PMF you’ll still get credit for the time you took part but the team have said you’ll just miss the comms at the end of the month. Any more questions let me know and I can take them away to the team.


  • Author
  • Carbon Cutter*****
  • January 20, 2025

​@Blastoise186Ā ThanksĀ  for your reply, what do you mean by Comms ?


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • January 20, 2025

Comms = Communications, such as via email, text, postĀ or phone


  • Author
  • Carbon Cutter*****
  • January 20, 2025

​@Blastoise186Ā ok thanks šŸ‘ hopefully after I've moved in I will be able to get a new fixed energy deal with OVO.

Ā 

Ā 

Ā 

Ā 


  • Author
  • Carbon Cutter*****
  • January 20, 2025

​@Chris_OVOĀ I do have a questions for you. I am on a 1 years fixed plan which obviously I will need to cut short as I'm moving will I have to pay the Ā£50 exit fee.

Ā 

Ā 


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • January 20, 2025

Good news! If you’re moving house, I can do ya a special offer. How about a Ā£0 Exit Fee that I can apply automatically to your account.

Simply use the Moving Out tool in MyOVO and I’ll automatically apply the fee waiver for you via MagicTricks.


  • Author
  • Carbon Cutter*****
  • January 20, 2025

​@Blastoise186Ā If this is what you are referring to I have already done itĀ 

Ā 


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • January 20, 2025

Yup, that’s the one! You shall see no Early Exit Fee as a result.


  • Author
  • Carbon Cutter*****
  • January 20, 2025

​@Blastoise186Ā that's brilliant thank you so much for your help.Ā