I have received letters stating that I am entitled to the warm home discount of £150 and will receive it by 20th December.
Is the 150 in one go or split between several months, I have never had the warm home discount before and I have a traditional electric meter and not a new smart meter.
Best answer by Firedog
Updated on 28/10/25 by Abby_OVO
The Warm Home Discount is £150, which will appear as a single credit on your account, with any luck this month. It might show as £142.86 + £7.14 VAT, but either way, your bill for the month with be £150 lower than otherwise.
The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.
You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.
You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
If you need some assistance completing the WHD application when it, please contact our support team.
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Extra Support Package here:
+1Hi
In all cases WHD is applied all in one go. How it gets delivered though, depends on how you pay.
For ALL Pay Monthly customers: The WHD just gets applied as an account credit
For SMART Pay As You Go: The WHD is automatically sent to the electric meter by default as a Remote Token Issue - unlike Discretionary Credit you won’t have to pay this back and it WON’T be applied as a debt either
For TRADITIONAL Pay As You Go: You’ll get a voucher code to take to the shop. You can use that to top-up the key/card without needing to hand any cash over - but you can also throw some cash onto the key/card in the same transaction if you want to. Using the code triggers a Remote Token Issue to be applied to the key, which in turn credits the meter with the WHD credit.
The key/card will accept the RTI regardless of how much credit is already stored on it. The meter might not suck the balance off of the key/card if it’d go over the meter balance limit though so you may need to drain the meter a bit first. We (as the forum volunteers here) recommend you drain the key/card to zero by transferring all credit to the meter before redeeming the voucher though, just to be safe!
Updated on 28/10/25 by Abby_OVO
The Warm Home Discount is £150, which will appear as a single credit on your account, with any luck this month. It might show as £142.86 + £7.14 VAT, but either way, your bill for the month with be £150 lower than otherwise.
The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.
You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.
You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
If you need some assistance completing the WHD application when it, please contact our support team.
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Extra Support Package here:
I received my Warm Home Discount a few weeks ago so I called Ovo to tell them I would be cancelling my dd due to being in credit. The lady I spoke with didn't disagree with me.
But now I'm getting phone calls from them, and when I called them today to lower my dd as my usage is far less than my monthly payment. The person I spoke with said he could get it down to £90 from £123 but only if I set my dd up starting this month. Apparently if I wait until I have used the credit then set the payments back up it will cost more.
Looking at the ovo app to set up a new dd is going to cost nearly £145 per month!
Any thoughts on this anyone?
Morning
To confirm, if you’ve got a Direct Debit (DD) set up and are on the variable (Simpler Energy) tariff, your rates will be cheaper than those that’d be charged if you didn’t have a DD set up. We offer a discount on the Simpler Energy plan for customers that have a DD.
If you’re on the variable plan, and cancel your DD, then your rates will be automatically increased.
If you’re not on the variable plan, and are on a fixed plan, then you need to have a DD set up. A DD must be in place for customers on a fixed tariff. It’s best, and cheapest, to leave your DD in place if you’ve got one set up
The DD is supposed to cover your average usage, avoiding making large payments in the Winter as you’ll have credit to cover the surplus. I’d recommend either requesting the maximum refund possible on your online account, or lowering your DD to the recommended amount, or a bit of both. You can do this online or on the app:
I hope this helps, let me know if you’ve got any further questions.
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