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When do we get the £5 credit added for Power Move Flex survey? How will it appear on the bill?

  • December 5, 2024
  • 6 replies
  • 184 views

@Chris_OVO Is it this month when the £5 should be deducted from the energy bill for the survey?

 

Best answer by Blastoise186

Updated on 19/12/24 by Abby_OVO

 

I've asked the expert who's been watching the Forum. You should get it within 30 days.

 

Hey ​@Lucky2 

I’ve got confirmation it’ll say "Power Move Flex". The screenshot below shows how it’ll appear on the bill 😊
 

 

 

 

 

6 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • Solved
  • December 5, 2024

Updated on 19/12/24 by Abby_OVO

 

I've asked the expert who's been watching the Forum. You should get it within 30 days.

 

Hey ​@Lucky2 

I’ve got confirmation it’ll say "Power Move Flex". The screenshot below shows how it’ll appear on the bill 😊
 

 

 

 

 


Chris_OVO
Community Manager
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  • Community Manager
  • December 6, 2024

Hey ​@Lucky2,

 

@Blastoise186 is correct so keep an eye out for it in the next 30 days. Any issues give me a nudge and I can follow up 😃


  • Author
  • Carbon Cutter*****
  • December 6, 2024

@Blastoise186 ​@Chris_OVO Cheers for the update 👍


  • Carbon Catcher*
  • December 6, 2024

Is it known how it’s going to be named in the bill? I too did the survey some time ago. Right now I can see PM credit, PM Flex tiny credit. Also there is £5 PM Flex credit. Could it be the survey or it’s another credit for PM Flex (something I haven’t realised and should re-read T&C)? 
 

Adding screenshot to show how it looks. 


Firedog
Plan Zero Hero
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  • Plan Zero Hero
  • December 7, 2024

I think you’ll find that the event rewards will be consolidated into a single figure on the bill, as shown in the monthly summary. The survey reward will be separate, but still just labelled  Power Move Flex as in your picture.

This was my last summary:
  

and the bill:
  

 

It looks like it’s all going smoothly, even though these events are playing havoc with daily life. An 08:00-09:00 Power Down event on Wednesday collided with my morning shower, so my dilemma was either get up an hour earlier than usual or nip out of bed at 8, throw the main switch and crawl back under the duvet for an hour. Power Up 04:00-07:00 was a real pain, but it gave me lots of lovely heat at 7.4p a unit, just like the old days.

 


Emmanuelle_OVO
Community Manager
  • Community Manager
  • December 9, 2024

Hey ​@Lucky2 

I’ve got confirmation it’ll say "Power Move Flex". The screenshot below shows how it’ll appear on the bill 😊
 

Is it known how it’s going to be named in the bill? I too did the survey some time ago. Right now I can see PM credit, PM Flex tiny credit. Also there is £5 PM Flex credit. Could it be the survey or it’s another credit for PM Flex (something I haven’t realised and should re-read T&C)? 
 

Adding screenshot to show how it looks.