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Power Move Flex credit not showing on my latest bill

  • January 16, 2025
  • 7 replies
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Carbon Cutter*****

I have taken part in all the power move flex events and achieved credit in most. However there has been no credit applied to my latest bill (dec-jan)?

Best answer by Ben_OVO

Hi ​@Belinda5 

 

Thanks for your message. Our Power Move team have advised ‘if they got the bill before the credits were applied it'll show on the next bill, but they should be able to see it in the payments section of their OVO account I believe’. Hopefully this should answer your question too ​@Philray.

 

I hope this helps 😁

7 replies

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • January 16, 2025

Hi ​@Philray 

 

Thanks for your post, and sorry for the delayed Power Move credit.

 

I’ve spoken to the Power Move team today, who have confirmed ‘there has been delays but we're working on those this week and I believe these ones should be done potentially today, latest tomorrow if not already done’.

 

Hope this helps 😁

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  • Belinda5
  • Carbon Cutter****
  • January 16, 2025

Hi ​@Ben_OVO  I had my bill come through today so will the power move flex be taken off it when theyve caught up or does it mean both December's and January's power move flex will be taken off the next bill?

Ben_OVO
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Carbon Cutter*****
  • Philray
  • Author
  • Carbon Cutter*****
  • January 16, 2025

Thanks Ben

Will the adjustment be deducted from this months bill or added to next months? I guess it doesn't matter as I pay via Direct Debit !

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • Solved
  • January 16, 2025

Hi ​@Belinda5 

 

Thanks for your message. Our Power Move team have advised ‘if they got the bill before the credits were applied it'll show on the next bill, but they should be able to see it in the payments section of their OVO account I believe’. Hopefully this should answer your question too ​@Philray.

 

I hope this helps 😁

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  • Belinda5
  • Carbon Cutter****
  • January 16, 2025

Thanks ​@Ben_OVO Just had an email for the monthly roundup and checked bills, it's already showing on the next one so all good.

Ben_OVO
Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • January 17, 2025

Morning ​@Belinda5  - that’s brilliant news, hopefully will be the same for ​@Philray.

 

Have a great weekend both

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  • Philray
  • Author
  • Carbon Cutter*****
  • January 17, 2025

Thanks Ben,

I now know where to look - its under Billing History, current billing period

Many thanks

Chris_OVO
Ben_OVO
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