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July email results are contradicting, did I actually earn any free hours?

  • August 14, 2025
  • 5 replies
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S
Carbon Cutter*****

I received an email yesterday stating that in July for Power Flex move I had shifted 1.6kWh electricity but had earned 0 hours free electricity over July.

On 30 July saying I had an email with my Power Move Flex results stating that from 21 to 27 July I had shifted 1.22kWh and had earned 1 hour free electricity.

On 8 August I received an email stating that I had shifted 0.44kWh on 28 July.

Both emails stated that I would receive a bill credit at the end of the month.

The two added together amount to 1.66kWh as per the email I received yesterday. 

So why did the email yesterday state that I had earned 0 hours free electricity in July.

The emails are contradictory and does that mean I won’t receive any credit?

Perhaps someone might know the answer?

Thank you

Best answer by Emmanuelle_OVO

Hey ​@Suzanne 123,

The hours you'd have accrued in that week will be to use on the 3rd of August, so those hours will appear in next month's summary and credited back next month.

Apologies, we should have been clearer that your July Power Move Flex statement will only include free hours earned, and credits paid back for energy used in that time, for the month of July, and that any hours earned to be used in August will show and be paid in August's summary, then the same with September.

5 replies

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • Solved
  • August 14, 2025

Hey ​@Suzanne 123,

The hours you'd have accrued in that week will be to use on the 3rd of August, so those hours will appear in next month's summary and credited back next month.

Apologies, we should have been clearer that your July Power Move Flex statement will only include free hours earned, and credits paid back for energy used in that time, for the month of July, and that any hours earned to be used in August will show and be paid in August's summary, then the same with September.

Renewable Energy? Big Fan.
Abby_OVO
A
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  • alexmac
  • Carbon Cutter*****
  • August 14, 2025

Bad luck ​@Suzanne 123   I had my email yesterday - result! I got a 5p credit; but before you scoff, for us pre-decimal coinage boomers, that’s a Shilling in real money!  And when I used to drive my Lambretta 175 to Brighton in the early 1960’s, when petrol was under five bob a gallon, that 5 pee would have bought me enough fuel to take me about 20 miles from my home in Brixton- well past Croydon and Sutton, not quite as far as Crawley, but maybe to Horley on the A23 ( the road to Brighton before the M23 existed).  So don’t knock it.  And in case you doubt my veracity, here’s OVO’s email...

Hi Alex
 

Here's how you did last month.
 
 

You successfully took part in 20% of events
 
 

Total reward credit £0.05
 

That's enough for 12 minutes of electricity^. We'll add it to your bill soon.
S
Carbon Cutter*****
  • Suzanne 123
  • Author
  • Carbon Cutter*****
  • August 14, 2025

Thank you Emmanuelle 

I remember pre decimal coinage very well Alex! Life was so much better and easier in those days however we appear to have made a lot of mistakes that have caused such issues in today’s world.

I am beginning to think that the power move flex is not worth the effort - we have only powered up for the last couple of months so it isn’t even helping lighten the load at peak times and is only benefiting the energy companies who presumably have paid in advance for electricity that hasn’t been used? Maybe I am being cynical and haven’t really grasped the benefits however I am sure someone will enlighten me 😉

 

A
Carbon Cutter*****
  • alexmac
  • Carbon Cutter*****
  • August 14, 2025

Oh ​@Suzanne 123 “not worth the effort”?- please don’t be so fatalistic; I might only have gained a shilling (5p) in credit July  but my previous best was two pee, or fourpence ha’penny in real money,  so I’m on an upward trajectory!  And as I said in another recent post, if OVO weren’t investing all this time and energy (energy- geddit?) in literally hundreds of web-pages of blogs, guides and offers, the consequently unemployed marketeers, web-designers, moderators and tekkies would be on the streets; mugging old gits like me and clogging our prisons since, as we all know, the devil makes work for idle hands?

S
Carbon Cutter*****
  • Suzanne 123
  • Author
  • Carbon Cutter*****
  • August 14, 2025

Alex  - you have brightened up my day 🤣🤣

 

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