I originally joined Power Move when I had my smart meters installed back in no November 2024.
everything worked fine and I had notifications for my power move ticket entries each month.
from start of April the %age of my usage between 5 and 7pm stopped updating, always showing -%.
So I left Power Move in middle of April and rejoined a day later. Now my power move status is stuck at “Updating your Smart Meters for a few weeks now
is this normal?
Best answer by Emmanuelle_OVO
Thanks for the update. I look forward to hearing it is fixed as I’ve been having problems with power move since the start of April, hence me leaving and trying to rejoin.
Hey
I’ve spoken to the team & there is no update on this currently. They suggested that you could try switching out of half hourly readings on your online account and back into half hourly readings in the app. This may be a successful workaround.
You can log into your online account or app and click ‘Profile’ (or the person icon on your App home screen. Then, click 'how often meter reads send' and select your chosen read schedule. We’d always recommend that half-hourly is the best, as it gives you the most detailed online usage breakdown.
+1Managed to get eyes on this. Bear with me as I need a little help with the next bit since I can’t do it myself.
Bear with us!
+1No worries. I know someone who’s pretty good at figuring these ones out. I just can’t put you in touch with them myself nor take your details as I’m not allowed to. Forum Volunteer stuff basically - I don’t work for OVO so can’t handle personal data.
But I think I can get help to make this work. I just have to ask for help to get you help. :D
Morning
I hope you’re well. I’ve sent you a private message, have a read and get back to me when you can 😁.
Cheers!
Morning
I hope you’re well. Just to confirm I’ve heard back from our Power Move team, who have confirmed that there’s currently a wider technical issue that’s causing this problem. It’s in the process of being fixed, and hopefully shouldn’t take too much longer. We’ll update you again when we have further news, and apologies for the delay here.
Thanks for the update. I look forward to hearing it is fixed as I’ve been having problems with power move since the start of April, hence me leaving and trying to rejoin.
Thanks for the update. I look forward to hearing it is fixed as I’ve been having problems with power move since the start of April, hence me leaving and trying to rejoin.
Hey
I’ve spoken to the team & there is no update on this currently. They suggested that you could try switching out of half hourly readings on your online account and back into half hourly readings in the app. This may be a successful workaround.
You can log into your online account or app and click ‘Profile’ (or the person icon on your App home screen. Then, click 'how often meter reads send' and select your chosen read schedule. We’d always recommend that half-hourly is the best, as it gives you the most detailed online usage breakdown.
Sorry for the delay in updating. I wanted to give it your suggestion a proper test.
I switched how often meter sends readings to one a day, waited a few days for the change to take affect and then switched back to sending readings half hourly last Monday.
Still showing pending on my Power Move status.
I’m giving up on Power Move as there are far too many variables that require me to change settings on my app but I can’t tell what is going on at the smart meter. Something better resolved by someone who can see the back end data than a customer who can only access info via an app.
Definitely not solved and so I wouldn’t class the above as a “Best Answer”, more it is just something random to try and hope it fixes it.
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