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AnotherDave
Rank 2
May 19, 2025
Solved

Problem rejoining Power Move

  • May 19, 2025
  • 10 replies
  • 340 views

I originally joined Power Move when I had my smart meters installed back in no November 2024. 

everything worked fine and I had notifications for my power move ticket entries each month. 

from start of April the %age of my usage between 5 and 7pm stopped updating, always showing -%. 

So I left Power Move in middle of April and rejoined a day later. Now my power move status is stuck at “Updating your Smart Meters for a few weeks now  

is this normal?

 


 

Best answer by Emmanuelle_OVO

Updated on 16/01/25 by Ben_OVO

Thanks for the update. I look forward to hearing it is fixed as I’ve been having problems with power move since the start of April, hence me leaving and trying to rejoin. 

Hey ​@AnotherDave,
 

I’ve spoken to the team & there is no update on this currently. They suggested that you could try switching out of half hourly readings on your online account and back into half hourly readings in the app. This may be a successful workaround. 


You can log into your online account or app and click ‘Profile’ (or the person icon on your App home screen. Then, click 'how often meter reads send' and select your chosen read schedule. We’d always recommend that half-hourly is the best, as it gives you the most detailed online usage breakdown. You can find out how to do this in this guide.
 

 

10 replies

Blastoise186
Super User
Blastoise186Super User
Super User
May 19, 2025

Hey ​@AnotherDave ,

I’m gonna ask someone about that. Bear with me!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 19, 2025

    Managed to get eyes on this. Bear with me as I need a little help with the next bit since I can’t do it myself.

    Bear with us!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Rank 2
      AnotherDaveAuthor
      Rank 2
      May 19, 2025

      Many thanks for the quick updates. Let met know if/when more details are needed. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      May 19, 2025

      No worries. I know someone who’s pretty good at figuring these ones out. I just can’t put you in touch with them myself nor take your details as I’m not allowed to. Forum Volunteer stuff basically - I don’t work for OVO so can’t handle personal data.

      But I think I can get help to make this work. I just have to ask for help to get you help. :D

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        May 21, 2025

        Morning ​@AnotherDave,

         

        I hope you’re well. I’ve sent you a private message, have a read and get back to me when you can 😁.

         

        Cheers!

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        Ben_OVO
        Community Manager
        Ben_OVO
        Community Manager
        May 27, 2025

        Morning ​@AnotherDave,

         

        I hope you’re well. Just to confirm I’ve heard back from our Power Move team, who have confirmed that there’s currently a wider technical issue that’s causing this problem. It’s in the process of being fixed, and hopefully shouldn’t take too much longer. We’ll update you again when we have further news, and apologies for the delay here.

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          Rank 2
          AnotherDaveAuthor
          Rank 2
          May 27, 2025

          Thanks for the update. I look forward to hearing it is fixed as I’ve been having problems with power move since the start of April, hence me leaving and trying to rejoin. 

            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVOBest Answer
            Retired Moderator
            May 28, 2025

            Updated on 16/01/25 by Ben_OVO

            Thanks for the update. I look forward to hearing it is fixed as I’ve been having problems with power move since the start of April, hence me leaving and trying to rejoin. 

            Hey ​@AnotherDave,
             

            I’ve spoken to the team & there is no update on this currently. They suggested that you could try switching out of half hourly readings on your online account and back into half hourly readings in the app. This may be a successful workaround. 


            You can log into your online account or app and click ‘Profile’ (or the person icon on your App home screen. Then, click 'how often meter reads send' and select your chosen read schedule. We’d always recommend that half-hourly is the best, as it gives you the most detailed online usage breakdown. You can find out how to do this in this guide.
             

             

            Renewable Energy? Big Fan.
            Rank 2
            AnotherDaveAuthor
            Rank 2
            May 28, 2025

            Thanks. I’ll try that and switch back to see if it makes a difference and update here if it works

              Rank 2
              AnotherDaveAuthor
              Rank 2
              June 8, 2025

              Sorry for the delay in updating. I wanted to give it your suggestion a proper test. 
              I switched how often meter sends readings to one a day, waited a few days for the change to take affect and then switched back to sending readings half hourly last Monday. 
               

              Still showing pending on my Power Move status. 

               

              I’m giving up on Power Move as there are far too many variables that require me to change settings on my app but I can’t tell what is going on at the smart meter. Something better resolved by someone who can see the back end data than a customer who can only access info via an app. 
               

              Definitely not solved and so I wouldn’t class the above as a “Best Answer”, more it is just something random to try and hope it fixes it. 
               

               

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