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Power move not updating in dashboard

  • June 18, 2025
  • 9 replies
  • 168 views

Day
Carbon Cutter****
  • Carbon Cutter****

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.

I need helppppp 😢 

9 replies

Forum|alt.badge.img+1
  • Carbon Cutter*****
  • June 18, 2025

I believe it has stopped running and will start again in July.

 


Ben_OVO
Community Manager
  • Community Manager
  • June 19, 2025

Morning ​@Day and welcome to the OVO Forum 😁.

 

@Day, ​@Ksansbury I’ve reached out to the Power Move team to get an idea of what might be happening here - I should hear back from them later today, and I’ll let you know when I have further news.


Nukecad
Plan Zero Hero
  • Plan Zero Hero
  • June 19, 2025

It appears to be working OK here - although I will note that the 2.8% showing in this shot appears to be from Wednesday last week . (By my reckoning I’m now at 3.6%)

 

 ​@Day have you checked that your smart meter is still communicating and sending ½hr data when requested?
If you go to ‘Usage’ in the app and select ‘Day’ is it showing you the half hour usages?


Ben_OVO
Community Manager
  • Community Manager
  • June 20, 2025

@Day ​@Ksansbury I’m still waiting to hear back from the Power Move team. I’ve checked my own Power Move though and it seems to look ok...


Day
Carbon Cutter****
  • Author
  • Carbon Cutter****
  • June 20, 2025

It appears to be working OK here - although I will note that the 2.8% showing in this shot appears to be from Wednesday last week . (By my reckoning I’m now at 3.6%)

 

 ​@Day have you checked that your smart meter is still communicating and sending ½hr data when requested?
If you go to ‘Usage’ in the app and select ‘Day’ is it showing you the half hour usages?


No such luck on my end yet​ @Nukecad but I checked and it doesn’t show me the HHR just one daily reading. Still holding my breath for the team to have a response soon for the young man thats been trying to help me. 

 


Day
Carbon Cutter****
  • Author
  • Carbon Cutter****
  • July 29, 2025

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.

I need helppppp 😢 

 

I just wanted to share that my issue has been resolved! Power Move is back on the move. 

Thanks ya’ll ​

 


Firedog
Plan Zero Hero
Forum|alt.badge.img
  • Plan Zero Hero
  • July 29, 2025

...

 

 

I think I’m miffed. Why does your measly 2.8% warrant the same winning chance (13 tickets in the draw) as my 1.6%?
  

 

What do I have to do to get 15 entries? Throw the main switch for a couple of hours?


Day
Carbon Cutter****
  • Author
  • Carbon Cutter****
  • July 29, 2025

That’s wild ​@Firedog 😅 not the measly 2.8%💀. But you’re right, they did stiff you 1 entry since your usage qualifies you for14. 
 


Nukecad
Plan Zero Hero
  • Plan Zero Hero
  • July 29, 2025

What do you mean “measly” 2.8?

At the moment my PM usage this month is at 5.8% (10 entries) with a couple of days left.

 

TBH my own calc shows me at 6.2 this morning, I’m in the pub so might last out till after 7 before cooking, but it will cost me another pint so more than  £2 reward. 🤣