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Power Move

  • January 29, 2026
  • 2 replies
  • 119 views
N
Rank 1

Anyone else having problems with Beyond/Power Move, specifically opting out of Power Move then wanting to rejoin? 

I opted in to Power Move (Oct 2025) but found it nigh on impossible as a pensioner to move my power use so as to earn any entries so opted out after 3 months (1 Jan 26) as I thought what's the point!

However as we are now through the worst of the winter so will soon be cutting back on heating I reconsidered and thought I'd give Power Move a second try, however when I tried to opt back in, via the app on my phone I just keep getting the unhelpful message:

   "We couldn't update your settings. Check your connection and try again".

What connection am I supposed to check and how? My electric meter already sends half hourly data and in all other respects the app works fine.  

I contacted Customer Services who couldn't help other than to say as I opted out on 1 Jan perhaps I had to wait until 1 Feb to rejoin! (The terms & conditions state customers can opt in/out "at any time", no mention of having to wait to rejoin!). I have also reinstalled the app in case that was causing a problem with cache/settings but no change. I will wait until 2 Feb and try again to opt back in but I'm not holding out any hope so thought I'd ask on forum if others have successfully opted out and back in to Power Move.

2 replies

Nukecad
Super User
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  • NukecadSuper User
  • Super User
  • January 29, 2026

Can you open the PM itself in the app, and if so then does it still show your latest progress as of today?

Something like this:

If so then that would indicate that the opt-out hasn’t taken effect yet - maybe it will take effect  on the 31st Jan?

Of course if instead of being like that it is blank, or not available at all, then that would show that you are already opted out.

I’m not sure how the opting out works, but I think that may be what CS were trying to tell you.

In other words:
If the opt-out hasn’t taken effect yet then trying to opt-in again won’t work yet - because you can’t opf-in twice at the same time.

I said, Hey - Watts going on.
    N
    Rank 1
    • Norman
    • Author
    • January 29, 2026

    Opting out of PM took effect immediately on 1st so I no longer have the option to see graph as I am no longer signed up to PM. When I select to opt back in to PM I just get the unhelpful message I set out above. My issue is that I have the app, I am in Beyond the option comes up for me to select to opt in to PM but then the app doesn't let me despite terms & conditions saying I should be able to. I posted on forum as I wanted to see if any other customers had experience of opting out of Power Move and then rejoining as CS can offer no solution.

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