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is it a genuine email from Power Move?


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We’ve been on Power Move for many months without hitting the target. However, last month we used virtually no power at all - we were on holiday and the house was empty. 
This is the email we received:

 

 

During June your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use.

 

Unfortunately this means you won’t receive a Power Move credit this month.

Has anyone else received this email? Has anyone actually got the credit for achieving Power Move or is it a con?

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Best answer by Firedog 6 July 2024, 11:56

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Userlevel 2

If you haven't used any power, you can't MOVE any. The scheme won't work for you then!

I received the money for more than 3 months as part of power move. It is genuine.

 

Yes it is genuine x

I received same email, I contacted OVO Costumer Services. I explained I have 98% of monthly 30 minute meter readings available on my online account. The agent clarified that and was entitled to the £10 power move , he issued the £10 reward to my account. 
Regarding being away for period of time , you wouldn’t have reduced electricity between 6.00pm - 9.00 pm, so possibly not be entitled to the reward. As you have to reduce electricity usage between that time.

Userlevel 1

I've received money off every month I've been in the scheme. All I've done is avoid using high power appliances during peak times. But if you don't use much it's hard to move anything

Userlevel 2
Badge +3

As others have already replied, it is definitely genuine. I have managed to receive the maximum credit every month since I have been in the scheme since Oct ’23 and I am very grateful for the savings made. 

It does take thought and awareness but I can testify it is achievable.

Userlevel 1

I receive this message most months. It's so disheartening (as on the very first power move it all worked perfectly and I received the offer every month) I was doing nothing different this time, so I was probably hitting the target each month but because ovo send this message each month I have given up trying. So my reply is, it is a genuine offer. But you'll only receive the offers IF your smart meter sends the info regularly to them and if you move your usage, as it won't count by using none at all. 

Userlevel 2
Badge +3

It doesn’t seem fair that people are missing out because of the smart meters not working properly, after all, that is not the customers fault. Should OVO not be replacing these meters if they are not functioning properly?

We’ve been on Power Move for many months without hitting the target. However, last month we used virtually no power at all - we were on holiday and the house was empty. 
This is the email we received:

 

 

During June your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use.

 

Unfortunately this means you won’t receive a Power Move credit this month.

Has anyone else received this email? Has anyone actually got the credit for achieving Power Move or is it a con?

Oh it does not work like that. Although you were away from home, power move considers your usage during 6-9pm only. As you have been away it does mean that you had the same steady power usage throughout the day. To receive the discount it should go with their percentages for the usage during that time. 

Userlevel 1

It doesn’t seem fair that people are missing out because of the smart meters not working properly, after all, that is not the customers fault. Should OVO not be replacing these meters if they are not functioning properly?

It's not necessarily a problem with the meter. The system depends on the mobile phone network. There is a lot of changes going on in the mobile phone network and this can and does effect the smart metering system. 

 

Bruce

Userlevel 2
Badge +3

Ah I see, thanks for the explanation.

Still doesn’t seem fair though!

Userlevel 7
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It doesn’t seem fair that people are missing out because of the smart meters not working properly, after all, that is not the customers fault. Should OVO not be replacing these meters if they are not functioning properly?

 

It’s not usually a case of the meters not functioning properly. I’ve heard that there are two main reasons why you get a message saying something like “your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use:”

  • Missing half-hour data. If there is even a single half-hour’s figure missing from a weekday’s data, the day will be disregarded by Power Move. There must be exactly 48 figures for the day.
  • Data arriving late. Until recently, there was a cut-off time - 13:00. If the usage data for a weekday hadn’t arrived in your account by this time the following day, the day was disregarded. The PM team were looking at delaying the cut-off point, but I don’t know whether they did or not.

There might be many reasons why either of these faults arises, for example spotty communication with your meter, congestion in and out of the DCC or a power outage at your house. None of these does OVO have any control over. If the number of working days in the month less the number of disregarded ones is below 14, there will sadly be no reward. 

We’ve been on Power Move for many months without hitting the target. However, last month we used virtually no power at all - we were on holiday and the house was empty. 
This is the email we received:

 

 

During June your smart meter failed to send us readings at certain times, so we couldn’t see the full picture of your electricity use.

 

Unfortunately this means you won’t receive a Power Move credit this month.

Has anyone else received this email? Has anyone actually got the credit for achieving Power Move or is it a con?

Our house was also empty in June with just the fridge/freezer left on so hourly usage was pretty much  constant. As peak time is only 15 out of 168 hours ie about 9% we hit the target. Result!

Userlevel 2
Badge

Has anyone actually got the credit for achieving Power Move or is it a con?

We have got something each month since we started in January.  Did it by charging PHEV outside peak hours.   The summer one is going to be harder due to lower target even with weekends being all off peak.

As others have said here and elsewhere low usage isn’t conducive to getting anything unless you can do some high usage outside of peak hours.  If you can do this it might pay for itself.

Userlevel 3

I only received it when we did the hour ones or two hourly ones they were a lot easier. if you need a cuppa why should you go without . and we do our dinner around eight o’clock l know we couldn’t do any later as my husband is diabetic and you have to have set times. and l know the times you shouldn’t do things then. but l am not going to worry about it.

These power moves are a bit of a nonsense. Doesn’t matter what we do, at best we get a few pence back. It really is not worth the effort, thats pretty much zero incentive. I’d save more by increasing my flatulence and heating the house a bit more.

Userlevel 7
Badge +1

These power moves are a bit of a nonsense. Doesn’t matter what we do, at best we get a few pence back. It really is not worth the effort, thats pretty much zero incentive. I’d save more by increasing my flatulence and heatig the house a bit more.

That is either Power Move Plus or Power Move Flex, which is NOT the same as regular Power Move.

Userlevel 1

These power moves are a bit of a nonsense. Doesn’t matter what we do, at best we get a few pence back. It really is not worth the effort, thats pretty much zero incentive. I’d save more by increasing my flatulence and heating the house a bit more.

Flatulence is a very potent green house gas so not a good idea to go this route. Better to just to heat your home in the usual way since the objective of the power moves is to reduce production of green house gases not save money.

Userlevel 1
It can be done with a little effort 

 

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