How do I contact OVO Energy?

Hey @EJWatts,

Sorry for the issues you’ve had.

Is this sorted now? If you are with OVO you can contact our Support Team who will book in an emergency meter exchange. 

If you have pay as you go please contact Boost Energy. 

Hope this helps. 

I lost my gas supply on Saturday and set about to find a number to talk someone at OVO but the offices were closed and there was no emergency number offered. Eventually I resorted to the web chat service which didn’t work when I entered my email address and account number. However, I eventually got it to work by NOT putting in my email address and account number! All of this took 3 hours and is UNACCEPTABLE.

Hey @EJWatts,

Sorry for the issue you had.

I’ve responded to you on your other thread:

Hope this helps. 

I have tried website with no success but MORE IMPORTANTLY I have telephoned 3 times this afternoon,  waited 15 minutes each time and as soon as phone rings I am  cut off!!!

What is the point of asking me to ring with questions and cutting me off.

Are operators paid per call answered? That would explain the brief contact and cut off.

Any ideas?

Hi @Gwen ,

What were you trying to get in touch with OVO about? Depending on what it was, I might be able to help you here.

I have been offered by Ovo to change from a fixed £99 pm for 2 years contract to a monthly variable contract with no cancellation charges. I want to know what, on average, I would be paying per month if I changed.

I see. In that case, don’t take the offer. That sounds like the Energy Price Guarantee which was going to last two years, but the government changed its mind so it’ll now only last six months - and we’ve already burned up one of those six months.

Whatever minor savings you make in that time, probably won’t be worth the risk. If your fix deal has more than six months left on it, keep the fix deal as it stands now. I’m serious. You’d probably only be paying maybe 1 or 2p less per kWh on EPG, but in six months it’d shoot up again way beyond any fix deal you have right now.

This is my strongest and most honest advice. I’ve been on this forum for two years now and I try to give you advice that’s always in your best interests.

Thanks for that information.  My contract has only just started so has almost 2 years to run.. does that make a difference to your advice? 

My advice remains the same in that case. You stand to lose more with the EPG expiring after six months, than you’ll gain by any discounts within the six months. I’d still recommend keeping the fix deal because at least your rates are guaranteed locked in.

I’ll ask @Jeffus for a second opinion though, juuuuuuust in case.