Hi
I have an offer on my ovo account for a Tado smart meter for £120 which can be paid up front or in interest free instalments. However, when I go to pay it doesn't give the option for instalments. Has anyone managed to take up this offer and paid in instalments? I have emailed ovo a couple of weeks ago and had no reply.
Thanks in advance :)
Natasha
Best answer by Tim_OVO
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Welcome
I think most of the forum volunteers like myself are probably going to struggle with this one, so I’ve gone ahead and asked
Yep thanks for flagging this,
I’ve asked the team that looks after this Tado offer online to take a look. I’ll be back here with an update when I have one!
Back here with an update as promised. I’ve been advised that:
All customers can make a one-off card payment for their Tado smart thermostat, and some customers will also be given the option to spread the cost over a 12-month period and have it added to their monthly energy bill. Eligibility for monthly payments include:
If you’re on our variable plan Simpler Energy, it will also not show as an option.
Does any of those criteria identity your account,
Thanks so much Tim, it now makes sense as I am on a variable rate so wouldn't be eligible.
Thanks for your help,
Natasha
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