Hi How long do it take for Charge Anytime credits to show up on your account ?
Best answer by BPLightlog
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Userlevel 7
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- Plan Zero Hero
- 1301 replies
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1 May 2023
- Answer
Hi
extract …
4. Charge Anytime Credit
4.1 All electricity you use will initially be charged at the normal unit rate you pay for your OVO Energy plan – and these rates will be reflected in your live balance and on your bill, along with your normal standing charges.
4.2 In the first working week of each month, you’ll receive a credit based on how much of your total electricity usage in the previous month went into charging your EV (as calculated by the Kaluza Flex Platform). This will be your Charge Anytime Credit.
Hi thanks for the welcome an quick reply.
Hi, I charged my car using the Anytime charge app last night, set to be completed by 7am. However when I got up and looked at my smart meter, it was showing that I had been charged at the standard 32p pkw instead of the 10p rate. Can you think of anything I'm doing wrong. I've registered my car and the app changed to recognising that the car was charging. Thanks
Userlevel 7
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- Plan Zero Hero
- 6480 replies
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5 May 2023
You’ve done everything correctly. The reduced rates are applied as an account credit later, but will still show initially as the original rate.
Hi Thanks for the response, i assume you see these credits/savings by on the "savings" tab on the app.
I have a similer problem, everything is working, it chages at anytime and is ready when i need at the time I set in the morning. BUT after 3 months of use my bill does not show a credit. I acknowledges that I am on the correct rate but against the EV anytime credit it reads Zero.
Who can I ask?
Thank you.
Userlevel 7
+4
- Plan Zero Hero
- 1301 replies
-
5 May 2023
I have a similer problem, everything is working, it chages at anytime and is ready when i need at the time I set in the morning. BUT after 3 months of use my bill does not show a credit. I acknowledges that I am on the correct rate but against the EV anytime credit it reads Zero.
Who can I ask?
Thank you.
Have you tried the Smart Home team
Its a concern that you still don't see any credits. My missus watches the smart meter like a hawk and she'll soon be fed up of seeing these high prices every other day! I wonder why ovo don't do an overnight rate like Octopus go instead of all this faff.
Userlevel 7
+4
- Plan Zero Hero
- 1301 replies
-
5 May 2023
Its a concern that you still don't see any credits. My missus watches the smart meter like a hawk and she'll soon be fed up of seeing these high prices every other day! I wonder why ovo don't do an overnight rate like Octopus go instead of all this faff.
It’s the way the tariff works
Do you see your credits come through ok?
No, I see the government credits and the interest credits but against the OVO anytime it reads 0 . It should be 33.4 - 22.4 x number of units used on anytime which in my case is all the power my EV uses as I never boost.
Thank you.
I have a similer problem, everything is working, it chages at anytime and is ready when i need at the time I set in the morning. BUT after 3 months of use my bill does not show a credit. I acknowledges that I am on the correct rate but against the EV anytime credit it reads Zero.
Who can I ask?
Thank you.
Have you tried the Smart Home team
Have you tried smarthome@ovoenergy.com
No, thank you I have never heard of it, will do so now and revert.
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