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Hi, recently my gas/electric has been swapped over to Boost/PAYG tarriff without any notification. Now whenever I try calling Ovo my call gets instantly forwarded to Boost, and my e-mails also get rejected (Your message wasn't delivered because the recipient's email provider rejected it.) So I’m unable to contact Ovo to sort this out. Feels like they’ve swapped me over and blocked me from being able to contact them.

 

I don’t really know what I should do about this, I feel utterly helpless to resolve this, currently on the phone and are going to ask Boost to put me through to Ovo, but I’ve no idea if they’ll even do that. gonna be a nice couple 25 minute waits.

Gave the team a call this morning.. And they did confirm that I have been issued the Boost Top up card by mistake and advised me to put the card somewhere safe in case they ask for it back. And they did confirm my meters have not been moved over to prepayment ones.

As for the gas meter communication issue.. They have cancelled the engineer that was also booked in error, the gas meter has now been re-registered onto the system and we need to wait a further 4 to 6 weeks to see if it will decide to have a chat with the electricity meter…  fingers crossed

I am on pay monthly and my gas meter is showing payg and now won't come back on saying I have no free credit help I am freezing in my house no gas since last night 

Hi @Jayneb ,

Not much I can do on a Sunday I’m afraid. Please reach out to the Support Team in the morning via Live Chat https://help.ovoenergy.com . Do not phone in as you’ll get snarled up in huge Monday morning queues

Why is there not help on a Sunday when it is minus  outside and even colder in my home 

Because just about all energy suppliers are closed on a Sunday. Doesn’t matter which one you’re with.

I don't work for OVO.

You could try OVOs Twitter or Facebook page. There are sometimes OVO staff their over the weekend. It is an official ovo support channel and they can access your account. 

I can't guarantee obviously and you may not get a response over the weekend. 

Post a general comment on the Twitter or Facebook page and send a Private message via Facebook or Twitter including your issue, name, address, postcode, account number and date of birth for security purposes.

 

Hey @Jayneb,

 

I’m really sorry to hear this,

 

Is it all sorted now?

 

It sounds like for some reason your smart meters changed mode from Pay Monthly, to Pay as you go over the weekend. 

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