Try https://ovoenergy.com/help for Live Chat.

If you call, it’s 0330 175 9669 - press # if asked for an account number.

Thanks I will try that. 

I should have mentioned that I have no voicebox since the last few years due to an op. I have to rely on relatives to call Ovo and ask for help for me. Since I couldn’t give any verbal authorisation to access my account Ovo said they couldn’t issue me with a new key. Presumably I will have to wait for an answer to my email - they said I would get a reply within 2 days.

Live Chat is an option as well and it’s via the website so you don’t need to speak.

Thanks Blastoise186 for the telephone number and the # tip. My problem with Electric Key was solved.

I don’t keep a computer or mobile and so have to rely on visits to relatives or libraries before replying. I visited a Citizen’s Advice Bureau the day after my initial post and they directed me to an address where I was issued a new Key and £30 of credit as compensation for the days without electricity (my flat is all electric). Sister in law also came round later that day having been lucky on one of the calls on that number you gave us with an RTI code which would have gotten me a new key but the CAB route was quicker. Thanks again :)

 Hey @PaulAbdn,

I’m glad you managed to get your issues resolved.

It might be worth thinking about changing to pay monthly so you don’t have to worry about topping up or going off supply?

The following topics may also be useful:

How to get in contact about my OVO Pay As You Go account
 

• The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
• Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.