top up disapered not showimg on smart meter

  • 17 September 2023
  • 2 replies

Can anyone help I topped up my smart/not so smart electric meter on Saturday with £10 just before it was due to run out. Well im

now running on friendly credit the £10 has been taking out of my bank I’ve tried entering the utrn code but it says its already been used. This isn’t the first time this has happened to me and I usually keep putting extra money on. I’m so fed up with this I keep having to go outside to look at my balance as my indoor display never works. I’m fed up with OVO I never had a single issue with SSE 

2 replies

Userlevel 4

Hi @stevegti6 


I’m sorry to hear about this, I’d recommend getting in touch with the team so they can help get this sorted.


The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday, or you can call on 0330 175 9669 during the same times.


I’ve also linked to some helpful topics that may be of use to you:


Userlevel 7

Hey @stevegti6,


Any updates on this?